Game crashes on all settings but low

Game crashes on all settings but low

in Account & Technical Support

Posted by: Valkier.6358

Valkier.6358

When I have the settings on best performance I am able to play without any issue. When I begin increasing settings, the game will occasionally crash. I have run the repair utility described in other threads with no effect. I have also run a memory test which returned no errors on my RAM. The only thing I can think of is I just had to RMA my motherboard and GPU, and upgraded to windows 8.1. Updated drivers are installed.

—> Error Logs <—
LOC failure on arena(Character) category(Composite Packfile) size(86912) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(232312) whiteBox(false). Evicting unused model files and attempting again
Content is referencing a propID that doesn’t exist propId=‘1600444844220645921’
Content is referencing a propID that doesn’t exist propId=‘1600448005316575798’
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(37924) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(85236) whiteBox(false). Evicting unused model files and attempting again
Content is referencing a propID that doesn’t exist propId=‘1600444706781692448’
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(255668) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(374732) whiteBox(false). Evicting unused model files and attempting again
Content is referencing a propID that doesn’t exist propId=‘1600420874008166942’
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(91612) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(254252) whiteBox(false). Evicting unused model files and attempting again
Model ‘0×0266fa’: LightningSetActionPoints: destination action point ‘bowstringmid’ not found on model ‘0×09066b’
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(1049972) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(241768) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(532472) whiteBox(false). Evicting unused model files and attempting again

I’ll put the full error log in attachments.

Attachments:

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

I replaced one fan and installed another and things seem to be more stable. Is it possible a heating issue would have caused this?

edit: Nevermind. It sort of takes it a bit longer, but the same error happens.

(edited by Valkier.6358)

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

Another crash. The reports are never the same it seems.

  • Error Logs <—*
    ntent is referencing a propID that doesn’t exist propId=‘1600439668785054226’
    TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(27672) whiteBox(false). Evicting unused model files and attempting again
    Content is referencing a propID that doesn’t exist propId=‘1600421428058948124’
    Content is referencing a propID that doesn’t exist propId=‘1600421290619994655’
    TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(78576) whiteBox(false). Evicting unused model files and attempting again
    TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(45576) whiteBox(false). Evicting unused model files and attempting again
    Content is referencing a propID that doesn’t exist propId=‘1600448005316575798’
    TRY_ALLOC failure on arena(Character) category(Character Packfile) size(532472) whiteBox(false). Evicting unused model files and attempting again
    TRY_ALLOC failure on arena(Environment) category(Prop Packfile) size(1580980) whiteBox(false). Evicting unused model files and attempting again
    Content is referencing a propID that doesn’t exist propId=‘1600441043174588950’
    Content is referencing a propID that doesn’t exist propId=‘1600443229312942633’
    Content is referencing a propID that doesn’t exist propId=‘1600443319507255854’
    TRY_ALLOC failure on arena(Character) category(Character Packfile) size(220144) whiteBox(false). Evicting unused model files and attempting again
    TRY_ALLOC failure on arena(Character) category(Character Packfile) size(884068) whiteBox(false). Evicting unused model files and attempting again
    TRY_ALLOC failure on arena(Character) category(Character Packfile) size(502204) whiteBox(false). Evicting unused model files and attempting again
    TRY_ALLOC failure on arena(Character) category(Character Packfile) size(1195648) whiteBox(false). Evicting unused model files and attempting again
    Texture missing mip chain: 0×011f2e
    Texture missing mip chain: 0×011f30
    Mem Arena ‘Default’ capacity exceeded. Attempted alloc category: ‘Gr Img’ Size: 8294448

Game crashes on all settings but low

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Posted by: ikereid.4637

ikereid.4637

looks like your gw2.dat is bad. Run repair against it.

the key there is Texture missing mip chain: 0×011f2e and Content is referencing a propID that doesn’t exist propId=‘1600444706781692448’

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

looks like your gw2.dat is bad. Run repair against it.

the key there is Texture missing mip chain: 0×011f2e and Content is referencing a propID that doesn’t exist propId=‘1600444706781692448’

Unfortunately that last error was after a fresh install. The graphics all went green and purple and then the crash happened when I tried to screenshot it. I ran the repair tool as you suggested, but it just crashed again I’m afraid. Once again, different errors.

At this point I can only guess maybe the card is overheating or maybe my board isn’t reading things right? The only other bit of info I can find is because I have a 32-bit system it’s not able to access enough memory somehow. Another user with windows 8 or 8.1 had that be the case. Thoughts?

—> Error Logs <—
failure on arena(Character) category(Character Packfile) size(313744) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(85236) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(211664) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(101528) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(159940) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(422700) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(100708) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(117196) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(132636) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(174220) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(163132) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(102792) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(206300) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(886152) whiteBox(false). Evicting unused model files and attempting again

Attachments:

Game crashes on all settings but low

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Posted by: Rominion.4719

Rominion.4719

Ive been having the exact same errors dude. I thought it was my gpu at first, tried old drivers nope, thought it was corrupted gw2, nope full repaired so i fresh installed nope still the same thing. The only thing i can possible see what it might be is an overclocked Cpu for some kittened reason. Do you oc?

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

Nope. I don’t overclock or anything. The crashes appear to be fairly random, with the only constant being I can see other peoples armor. I’ve actually walked around Lions Arch on higher settings for about 10 minutes or so hoping to trigger it and nothing. The moment I want to WP down to Cursed Shore? Crash when the loading screen happens.

Even the 32-bit explanation doesn’t seem too likely. A couple months ago everything worked great on the highest settings. I had to RMA my motherboard and GPU for other reasons, but I’m using the same parts now. The only thing that has really changed is I’m using Windows 8.1 up from windows 8.

Game crashes on all settings but low

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Posted by: Rominion.4719

Rominion.4719

Then i dunno man, its seriously the same issues as i get even the white box !$$! Nothing fixes it, its clearly Anet’s end that’s kittened and they need to fix it but because its such a small amount of people they wont give a fk.

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

Then i dunno man, its seriously the same issues as i get even the white box !$$! Nothing fixes it, its clearly Anet’s end that’s kittened and they need to fix it but because its such a small amount of people they wont give a fk.

Well what I can say for certain is that I do not have this issue on my laptop, which is using Windows 7 64-bit and much worse hardware. At this point I’m thinking either my motherboard is at fault or Windows 8.1 is at fault since I have seen plenty of complaints about it. That would still fall squarely on Anet and their compatibility with the OS, but I’m just trying to narrow down the issues.

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

—> Error Logs <—
rena(Character) category(Composite Packfile) size(62984) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(113496) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(88908) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(23416) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(45540) whiteBox(false). Evicting unused model files and attempting again
Content is referencing a propID that doesn’t exist propId=‘1600443229312942633’
Content is referencing a propID that doesn’t exist propId=‘1600443319507255854’
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(884068) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(208124) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(502204) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(267520) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(246796) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(259856) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Composite Packfile) size(81212) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Character) category(Character Packfile) size(1195648) whiteBox(false). Evicting unused model files and attempting again

Attachments:

Game crashes on all settings but low

in Account & Technical Support

Posted by: Valkier.6358

Valkier.6358

So here’s my findings thus far.

It’s unlikely to be the RAM or drivers. I checked a couple different sticks of RAM and I still get the same issue. Tests on the RAM didn’t turn up any problems either. Drivers are all up to date.

GPU might be an issue. I noticed sometimes the graphics would turn green and purple right before crashing. This doesn’t happen all the time, however. Somewhat related, Skyrim flat out refuses to let me in the game. It could still be the GPU, but it’s only done the glitch on GW2. Terraria and Path of Exile still play perfectly fine, so it seems unlikely.

My motherboard does occasionally stop playing sound and has been a major source of issues since I built my computer 4 months ago. All drivers here are up to date, so it seems valid it may be the culprit.

I have read about memory issues and windows 8.1. May very well just be that. I plan to swap in a different motherboard and install my windows 7 64-bit tomorrow to verify.

Game crashes on all settings but low

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Posted by: Beldin.5498

Beldin.5498

32-bit Windows can only use 2 GB of memory per application, so the more memory the application needs due to higher settings, the higher the risk of a crash.

64-bit Windows can at least use 4 GB with 32-bit programs if they are compiled for that, and GW2 is.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

I’ll know more about it later today. Doesn’t change the fact I was able to play the game two months ago without any issue using a 32-bit windows system. Skyrim is crashing more frequently as well.

Game crashes on all settings but low

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Posted by: Valkier.6358

Valkier.6358

Wanted to give a quick and final update. Didn’t need a new board or anything. I installed windows 7 64-bit and everything now runs smoothly.

Game crashes on all settings but low

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Posted by: Albadaran.1283

Albadaran.1283

The problem is caused by 32 bit systems where the 2 gig memory switch (software switch) is turned off. Turning it on will give you max 3 gig which is mostly enough for gw2. See here how it works: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=9583842&linkID=9240617

Game crashes on all settings but low

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Posted by: ArmoredVehicle.2849

ArmoredVehicle.2849

The problem is caused by 32 bit systems where the 2 gig memory switch (software switch) is turned off. Turning it on will give you max 3 gig which is mostly enough for gw2. See here how it works: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=9583842&linkID=9240617

The link points to "Page not found’ for me.

What Albadaran is pointing to is the so called 3GB Switch:

To enable the 3GB switch on a 32bit system:
1) Right-click Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator
3) At the command prompt, enter:
bcdedit /set IncreaseUserVa 3072
4) Restart the computer

To disable the 3GB switch:
1) Right-click on the Command Prompt in the Accessories program group of the Start menu
2) Click Run as Administrator.
3) At the command prompt, enter:
bcdedit /deletevalue IncreaseUserVa
4) Restart the computer

PS: Thought I’d fix this post so it may help others.