Guild Wars 2

Not had this problem before playing GW2, (played since release) but since saturday I have been having game freezes and crashing. Basically the screen goes black and I cannot exit the game. This is happening a few times a day. I can’t even close the application from desktop, I have to restart my computer! I have looked at tech support and changed my nvidia settings but this still happens. Another person in my guild has this happening frequently. Is there anyway to resolve this? Thanks.

It would help to know some basic tech specs of your computer… mostly how old is your graphics card/CPU cause the first thought that comes to mind to me is that either it’s overheating but not overheating to the point of an auto-shutdown or your graphics card is old or just not up to snuff for gw2 and that is locking things up… also I suppose it could be the RAM as well if its completely freezing it could be caused by lack of virtual memory… though I haven’t seen that in a while.

PC is new, Nvidia gtx 650, i5 processor, 4GB RAM. Had this pc since April and had no problems until recently.

Could you check your crash logs and post any messages from there?

Also, does alt+ctrl+delete open task manager to allow you access there to close the game?

I also get the popping sound issue it gets annoying even get it with the sound on the game turn off

How do I check crash log? Not done that before, also I tried to close the GW2 program from task manager but says not responding and will not close. Thanks for the reply. Cath

I would be apt to think that it would be that you only have 4 gb of ram since the gpu and cpu should be more than fine for the game… with it locking up like that it could be that you have several background processes running as well and there just isn’t enough memory. Generally speaking the minimum requirements need to be almost doubled to have the requirements to get something to run fairly well, when you double the 2gb min req you get your 4gb which should be good in and of itself.. but if you have a bunch of junk programs running on start up or are just running several things (browser, music, accidentally auto-scheduled anti-virus or defrag) it could bog it down to the point it would just lock up like that.

sorry for the late response to your reply, I had been at work most of the day and got a bit busy.

I want to upgrade the ram but can’t at the moment. I turn background processes off when I run GW2. I tend to not have browers or other applications running in the background. Unless there is some sneaky program trying to run.. Will investigate this. Thanks for the help.

You can find you gw2 crash log under my documents/guild wars 2. Check those log files and see if they say anything. Post your log files too if you can.

I have also been having this problem, and it also started on Saturday for me.

Specs: GTX 670MX, 16Gb RAM, i7

Waldo, please post your os and crash logs also.

Windows 8, and I don’t seem to have a crash log file

I have also looked for a crash log file, but none there? Also Waldo had 16gb ram wow! Nice! so if he has this problem with crashing surely not a ram problem?

Do you have any files under the location mentioned?

@Cath

I am just trying to guess

http://modcrash.com/nvidia-geforce-320-49-beta-drivers/#.UdNdI-zHbZt

320.18 nvidia drivers are quite bad

Ashley Segovia.8276:

Hi Cath – To start simple, I’d suggest deleting the local.dat file and following with a repair. You can find your local.dat file by navigating to Documents\Guild Wars 2. Your crash log (ArenaNet.log file) should be located in the same location. You can also run repair by following the steps below:
1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!

Just doing this now, thanks for the help, hope this solves the issue!

loseridoit.2756:

@Cath

I am just trying to guess

http://modcrash.com/nvidia-geforce-320-49-beta-drivers/#.UdNdI-zHbZt

320.18 nvidia drivers are quite bad

It kinda’ makes you wonder how competent

Windows
Hardware
Quality
Labs

is.

That 2nd picture really shows the problem…the text is in Russian!

Yeah l looked at the link! I updated the drivers too, went back onto gw2 after the repair and noticed a difference!