Guild Wars 2

Hi there, I have been playing guild wars 2 ever since it came out but since yesterday i have started to expiriance issues that seem to be connected to the graphics.

In the first case the game freezes while you can hear the background sounds and music still go on. After a few seconds the screen turns black and the game continiues.

But in the second case after freezing i get a blue screen and after doing a crash dump my pc completly restarts again.

At first i noticed a mention that people had issues whit the Nvidia driver that i used so i uninstalled my old one and installed the latest beta one that i could find (306.02 Beta) so i don’t get this notification anymore on my log in. But sadly eneugh the freezing and crashing continiues.

Im not a computer expert so i hope somebody can help me out. Thanks already for your attention.

It definitely sounds like a driver issue (the game freezing, screen going black and then returning is your driver restarting) – I would suggest that you find a tool to completely remove the NVidia drivers from your system, reboot the computer and then download the latest stable ones again and install.

I think a couple of people have run into problems with the latest drivers that are fixed by using the previous version, so try that if the first suggestion doesn’t help.

Thanks for the reply. I have tried to do both what you sugested to or try a previouse one or update to the most recent version. But the freezing of the screen and the completly rebooting my pc after getting a blue screen keeps happening.

The next thing you can do is download a program called whocrashed? and let it analyse the crash dumps created by blue screens.

It should tell you what the problem is, or at least the file that is related to the problem.

Do you have any other programs running in the background – such as an anitvirus that is hogging the CPU?

Try changing your in-game graphics to “best performance” temporarily just to see if it’s just game-related.

I’ve been having the same problem for the past few days. I’ve been playing GW2 since prepurchased and haven’t had a problem. The game started to freeze on 9/14 (after the latest game update) and I had to manually restart the computer. I’ve tried everything, from updating the drivers (both graphics and motherboard drivers) to even formatting the computer and reinstalling everything. Nothing really works. Here’s what I have:
Win-7 ultimate 64bit
GTX 560
16G RAM
Intel i7-3770K

I have some more information after using Whocrashed? like you sugested. I will post what it gave me as awnser :
————————————————————————————————————————
Crash Dump Analysis
————————————————————————————————————————
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 16/09/2012 19:11:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091612-11559-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x14B584)
Bugcheck code: 0×116 (0xFFFFFA80098C74E0, 0xFFFFF8800F1E3584, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

On Sun 16/09/2012 19:11:42 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0×116 (0xFFFFFA80098C74E0, 0xFFFFF8800F1E3584, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

On Sun 16/09/2012 16:03:59 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091612-11466-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x14B564)
Bugcheck code: 0×116 (0xFFFFFA8009F3D0B0, 0xFFFFF8800F164564, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

On Sun 16/09/2012 13:01:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091612-11715-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x14B564)
Bugcheck code: 0×116 (0xFFFFFA80094F3010, 0xFFFFF8800F23F564, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

On Sat 15/09/2012 21:58:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091512-11606-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x14B564)
Bugcheck code: 0×116 (0xFFFFFA80069CE180, 0xFFFFF8800F188564, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

On Sat 15/09/2012 21:22:44 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091512-12168-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x14B564)
Bugcheck code: 0×116 (0xFFFFFA8009FA62A0, 0xFFFFF8800F17D564, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

On Sat 15/09/2012 19:42:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091512-11762-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x19E4D4)
Bugcheck code: 0×116 (0xFFFFFA8009CB74E0, 0xFFFFF8800F1D64D4, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 306.23
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 306.23
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Conclusion
————————————————————————————————————————

7 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 306.23 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it’s not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it’s suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Sorry for the lot of posts already. Anyways this is what i got from there. And as HCP professionals sugested i already went and looked but its already on Best performance. Related to what Inguy said :
I have a GTX 550 iT instead but it did happend around the same time as his. I don’t know if its connected but just letting it know. Maybe it helps finding a solution.

First thing to do would be to find a program that will completely remove all Nvidia drivers from your system, and then try downloading the latest ones again and reinstalling them.

AMD card, 8 documented crashes. 7 unidentified and one pointing to GPU driver.

After full driver sweep i was able to play the whole day until very recently when the game finally crashed and now it’s doing it again every 10 minutes. I guess something got corrupted.

I get that these issues only affect fairly small minority % wise, but in absolute terms the number of people affected has to be still fairly substantial. It can’t be too much to ask to consult the big card manufacturers, reproduce the error and fix it.

I jus finished removing all Nvidia drivers and reinstalled the latest one again on my pc. After restarting the computer i tried again and crashed after roughly 15 minutes again so sadly no seeming improvements.

Having the same problem I think. Windows (including GW2) will have the display driver restart randomly. The temperature is not high and just started to happen today. I’ve been playing fine up until today and I haven’t installed any drivers or programs, so this is very weird.

Using:
306.23 Nvidia
intel i7
windows 7 64bit

reinstalled drivers with no help.