Game keeps crashing.

Game keeps crashing.

in Account & Technical Support

Posted by: Flyingfridge.2653

Flyingfridge.2653

Hey Guys whenever I start up GW2 and click on my character the loading screen for the city I was in opens and it loads for about 20 seconds then I get an error message and the game crashes. These are my system specs however I have read that many people who have far better systems than I do complain about the same problem so I would rather not update anything until im sure it will work.

Game keeps crashing.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Flyingfridge, is this still happening for you or have you been able to load in without issue yet?

Game keeps crashing.

in Account & Technical Support

Posted by: Kronzeh.2765

Kronzeh.2765

I have the same problem too but I don’t know how to fix it! After that, when I open the game again it says that GW2 encountered an error and it recommends that I let the game verify and repair it, but still it doesn’t work.

Game keeps crashing.

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Posted by: Nitro.4732

Nitro.4732

Hi Flyingfridge,

Without seeing the crash logs (located in the Guild Wars 2 folder in your Documents folder) I would say the most probable cause of these crashes are caused by the following:

  1. 2GB System memory — This is the minimum requirement however you will have other applications using memory (including the operating system using roughly ~ 700MB -1GB) leaving you with much less memory available for the game.
  2. 32-bit Windows operating system — 32-bit windows is known cause crashes with GW2 on systems because its limited to how much memory it can allocate to an application.
  3. Windows Vista SP1 — Your operating system is out-of-date, you should update to at least the very latest service pack which can be done using the free windows update service.
  4. Out-of-date Drivers — judging by your service pack level of your operating system its reasonable to conclude that other things such as drivers are also out-of-date, such as your graphics driver.

Also please note that the crashes could be caused by other means like:

  • Unstable overclock of hardware
  • Failing hardware
  • Corrupted game files
  • Interfering software such as overlays.

If we could see the crash logs from previous crashes it would help narrow the problem down and perhaps point to a solution.

CoolerMaster Masterbox 5 | H110i | AMD Ryzen R7 1800x 4.0GHz | 32GB DDR4
512GB Samsung 950pro | 2TB SATA-3 | AMD Radeon RX 580 8GB

Game keeps crashing.

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

I think a too small page file could also cause crashes, but as you mentioned, nitro, without crash logs, we know absolutely nothing about what is going on. I believe that’s why I asked if he was still experiencing crashes.

Kronzeh, post your complete system specs and your gw2 crash log.