Game keeps freezing

Game keeps freezing

in Account & Technical Support

Posted by: Ruin.1927

Ruin.1927

I’ve read this occurs to a lot of people, but haven’t seen a solution. My game randomly freezes. Sometimes there’s a crash report, and sometimes there isn’t. In all cases, the music continues to play and I have to go through Task Manager to end GW2 process just to get out. Please help. It’s making the game unbearable to play.

I’ve run mem diag, and everything seems fine. The game has been the only thing on my computer with issues. I’ve updated and rolled back drivers, and nothing seems to solve it.

here’s what part of the crash log looks like:

—> Crash <—
Exception: c0000005
Memory at address 69a4a800 could not be written
App: Gw2.exe
Pid: 2392
Cmdline:
BaseAddr: 00C70000
ProgramId: 101
Build: 42115
When: 2014-11-28T12:03:35Z 2014-11-28T04:03:35-08:00
Uptime: 0 days 0:10:57
Flags: 0

—> System <—
Name: HAL
IpAddr: 192.168.1.78
Processors: 4 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4356MB/ 8092MB 53%
Paged: 16461MB/20744MB 79%
Virtual: 2375MB/ 4095MB 57%
Load: 46%
CommitTotal: 4282MB
CommitLimit: 20744MB
CommitPeak: 6304MB
SystemCache: 3738MB
HandleCount: 28599
ProcessCount: 73
ThreadCount: 1070

—> Process Memory <—
Private: 1463MB
WorkingSet: 1414MB
PeakWorkingSet: 1483MB
PageFaults: 2967294

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×106c <—

—> Error Logs <—
missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605
Texture missing mip chain: 0×026606
Texture missing mip chain: 0×026602
Texture missing mip chain: 0×026604
Texture missing mip chain: 0×026603
Texture missing mip chain: 0×026601
Texture missing mip chain: 0×026600
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Content is referencing a propID that doesn’t exist propId=‘1858672930823635485’
Content is referencing a propID that doesn’t exist propId=‘1858673416154939923’
Content is referencing a propID that doesn’t exist propId=‘1858671719642858008’
Content is referencing a propID that doesn’t exist propId=‘1512074351504006658’
Content is referencing a propID that doesn’t exist propId=‘1494656566901612061’
Content is referencing a propID that doesn’t exist propId=‘1499639197116406882’
Content is referencing a propID that doesn’t exist propId=‘1499639197116407671’
Content is referencing a propID that doesn’t exist propId=‘1503263324880510579’
Content is referencing a propID that doesn’t exist propId=‘1503263346355347056’
Content is referencing a propID that doesn’t exist propId=‘1503263582578548363’
Content is referencing a propID that doesn’t exist propId=‘1503263552513777269’
Texture missing mip chain: 0×00ecaf
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Content is referencing a propID that doesn’t exist propId=‘1512074351504006668’
Content is referencing a propID that doesn’t exist propId=‘1499643904400563432’
Content is referencing a propID that doesn’t exist propId=‘1499644488516115694’
Map load hang on STATE_MODELS_STREAM detected: MapId: 96, Position: (-1539.910034, 4906.100098, -2829.100098), Completion: 0.000000
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Texture missing mip chain: 0×0ddf7d
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c0
Version = 9.18.0013.4475
Description = NVIDIA GeForce GTX 660
Compat = 0×00100800
VidMem = 2048 MB

Game keeps freezing

in Account & Technical Support

Posted by: smekras.8203

smekras.8203

I would be quite interested to know if you solved the issue and how. This keeps happening to me now.

Edit: after downloading the whole game again, it’s still crashing whenever i try to escape the character selection screen, no matter which map it is loading. At least the error message now is different…

“NvAPI_Mosaic_GetDisplayViewportsByResolution failed with -1”

Server: Kaineng | Guild: Blackflame Legion [BFL]
Perhaps the only RP-oriented guild on the server
Main Character: Farathnor (sylvari ranger) 1 of 22

(edited by smekras.8203)

Game keeps freezing

in Account & Technical Support

Posted by: Booj.8796

Booj.8796

I have been experiencing the same issue as the original poster for the last week – would be interested to hear if a solution was found.

Game keeps freezing

in Account & Technical Support

Posted by: MrH.2591

MrH.2591

I’m getting the same issue, freezing with “not responding” or CTD with the error box.

Attachments:

Game keeps freezing

in Account & Technical Support

Posted by: Satris.8325

Satris.8325

I’m getting the same everytime I leave a party, appeared a few days ago.