Game launch problem

Game launch problem

in Account & Technical Support

Posted by: jabbawoki.8569

jabbawoki.8569

Q:

The initial login screen always appears, and it lets me log in, but when I click play the screen turns black and stays that way, no matter how long I wait. I have tried quiting the game, reinstalling, and restarting my computer, but no matter what I do the character choosing page never shows up. The mouse turns to the hand icon but the image of my character never shows up.
I used to never have any problems. then one day it just stopped working.

I have a mac book pro
with a 2.3 GHz intel core i5
with an intel HD graphics 3000
and OSX 10.9.2

what is wrong with the game or my computer, as I said earlier it worked for a couple weeks then my internet turned off while I was playing the game and the game will not open since, it has been like 2 months since it first started. Any Ideas?

Game launch problem

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

Follow these instructions TO THE LETTER.

You can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Game launch problem

in Account & Technical Support

Posted by: Agares.8762

Agares.8762

had the same issue last night. Did what FlamingFoxx suggested and it works fine now. thanks dude!