Guild Wars 2

Hi. Like many other people here, I am unable to play the game atm. I can log in and get to character select. However when selecting a character, I get kicked out of the game after a brief load screen.

According to http://wiki.guildwars2.com/wiki/Game_updates/2013-12-13 the latest build is 27,495.

When I click the “Game menu” (gear icon in the top left corner), during character select and choose Options, it displays my build as 27,381.

The client does however not update to 27,495, even when started with -image. It appears the patching server is either messed up or down. I suspect some people managed to download the patch, but now it’s refusing to do so for the rest of us.

Logging a call is also pointless, as the support team takes absolutely forever to get back to you and when they do, it’s some generic answer not even related to your problem.

Please look at your patching servers….

Having the exact same problem here, am a little glad now that i’m not the only one having this problem.

Still extremely frustrating though.

Now I’m receiving Error Code: 58:11:5:512 “The game client was unable to connect to the log-in server.”

I logged a call with Guildwars2 support. They then asked me to run the client with -diag and also run the Game Advisor to test for connectivity issues. I had to upload the results to NCSoft support however. This is just ridiculous. There is NO connectivity issues.

I am still sure there is a problem with the patch server. Sort it out and the problem (disconnects, lag etc) will go away.

A-Net releases a minor patch, which breaks their whole game. You have people complaining about connection issues and other about massive lag. This is unbelievable…

Getting the same Error Code and if you look just above it it shows the old Build as 27,381.

Submitted a request on yesterday morning still waiting on a reply.

Looks like this is happening everywhere.
https://forum-en.gw2archive.eu/forum/support/tech/Kicked-to-login-screen-after-char-select/first#post3375873
https://forum-en.gw2archive.eu/forum/support/tech/Login-Servers-down/first#content
https://forum-en.gw2archive.eu/forum/support/tech/Random-Disconnects-Cannot-Connect-To-Login

Hi Leiard,

Might have found a solution for you from one of the other players.

Abir.1375:

so this is how i solved my problem :
1. connect to a vpn software
2. launch ur gw2 client n it will start updating the hotfix which our client didn’t downloaded
3. have fun
P.S. u dont need vpn software after downloading that hotfix n sry for my bad english

Would just like to verify this post just downloaded CyberGhost 5 and the hotfix is running while i am typing this post. Will also verify if i am able to log in after the download is done.

Hi BloodRipper.

Thanks for the suggestion. I downloaded the free version of CyberGhost 5 and connected. The client updated to build 27,495. I then uninstalled CyberGhost 5. I’m able to log into the game and play now.