Game screen freezes.

Game screen freezes.

in Account & Technical Support

Posted by: Dracula.1709

Dracula.1709

Now, I do recognize there have been other posts made about this issue (or similar thereof) in the past but none that I have seen that are recent (within the last month). Or that have a working solution.

I’ve been playing GW2 since beta and I’ve never had this problem until now. The symptom is simple: My game screen freezes. Every other function seems to operate during the screen freeze. It freezes within a few minutes of gameplay but usually only when there are a lot of players or action on screen. Again this is a recent problem: As recent as this morning. Never had the problem before hand. At first the mouse cursor was also freezing but after setting Frames from unlimited to 60fps I could again use the mouse cursor even during the screen freeze.

I monitor my GPU and CPU temperatures. The CPU goes from 48C to 61/63C under heavy load/action in game. These temperatures I’ve had since nearly the game came out and they have never caused a problem before.

I want to say this is a driver problem but reverting to old drivers did nothing. I’ve also Defragged. My drivers are kept up to date. The one exception being the motherboard. I only update the motherboard as needed (is it needed?).

Looking for suggestions. I’ve exhausted suggestions written here on this forum and on Guru. Along with other sources. Hoping I can resolve the problem with a little help.

Using free program called Speccy
Specs (idle):

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 3610QM @ 2.30GHz 46 °C
Ivy Bridge 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. G75VW (SOCKET 0) 45 °C
Graphics
2330V (1920×1080@60Hz)
3072MB NVIDIA GeForce GTX 670M (ASUStek Computer Inc) 49 °C
Hard Drives
699GB Seagate ST9750420AS (SATA) 40 °C
238GB M4-CT256M4SSD2 (SSD)
Optical Drives
MATkittenA BD-CMB UJ141AF
Audio
NVIDIA High Definition Audio
Operating System
Windows 7 Home Premium 64-bit SP1
Computer type: Notebook
Installation Date: 8/5/2012 6:06:14 AM
Serial Number:
Windows Security Center
User Account Control (UAC) Disabled
Firewall Enabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time 3:00 AM
Windows Defender
Windows Defender Disabled
Antivirus
Antivirus Enabled
Company Name Microsoft
Display Name Microsoft Security Essentials
Product Version 4.3.215.0
Virus Signature Database Up to date
.NET Frameworks installed
v4.0 Full
v4.0 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2


GPU spec
——————————————————————————
Graphics
Monitor
Name 2330V on NVIDIA GeForce GTX 670M
Current Resolution 1920×1080 pixels
Work Resolution 1920×1032 pixels
State Enabled, Primary, Output devices support
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce GTX 670M
Manufacturer NVIDIA
Model GeForce GTX 670M
Device ID 10DE-1213
Revision A2
Subvendor ASUStek Computer Inc (1043)
Current Performance Level Level 3
Current GPU Clock 620 MHz
Current Memory Clock 1500 MHz
Current Shader Clock 1240 MHz
Voltage 0.900 V
Bus Interface PCI Express x16
Temperature 53 °C
Driver version 9.18.13.2723
BIOS Version 70.24.45.00.07
Memory 3072 MB
Count of performance levels : 3
Level 1 – “Default”
GPU Clock 50 MHz
Memory Clock 135 MHz
Shader Clock 101 MHz
Level 2 – “2D Desktop”
GPU Clock 73 MHz
Memory Clock 324 MHz
Shader Clock 147 MHz
Level 3 – “3D Applications”
GPU Clock 620 MHz
Memory Clock 1500 MHz
Shader Clock 1240 MHz

Game screen freezes.

in Account & Technical Support

Posted by: Dracula.1709

Dracula.1709

Yeah, completely unplayable. I’ve tried many things to fix this. Tested external monitor: same problem. Tested other games on high settings: No problem.

About three days ago I was having connection issues where the game kept kicking me to the character select screen while in any dungeon. To fix that I reset my router. Now this. No word from ANet.