Game won't start

Game won't start

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Posted by: milotic.7805

milotic.7805

Q:

Hello Arena.net!

I just wanted to drop in with a question. My game won’t start at all and it shows no error messages, no notification that’s something’s wrong. I’ve force quit it several times, restarted my computer several times, downloaded the client again several times, and nothing seems to change. My brother had the same problem yesterday, so I don’t think I’m the only one. Is there a bug going around recently, or should I just keep trying to start it up? Thanks.

Game won't start

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Posted by: rapthorne.7345

rapthorne.7345

when you say it won’t start, can you open the launcher, and not the main game application, or will not even the launcher open?

If you can open the launcher but not the game, and have recently updated to the creators windows 10 update, there is a current issue with overlay programs, particularly MSI afterburner, many overlay programs are not letting GW2 run, so you can either update them and see if that fixes it, or disable them for GW2

Resident smug Englishman on the NA servers, just because.

Game won't start

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Posted by: Bado.4823

Bado.4823

i found the “problem”. its like the guy over there descibred. if u close MSI, it runs normally. if u open it again, the game will crash. wich is kinda weird tough. tried several other games, only happened with gw2. hope they fixed it either on a windows update soon or gw update.

Game won't start

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Posted by: summonwand.3967

summonwand.3967

I’m having the same problem not seeing the background msi running though but it is on my pc

Game won't start

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Posted by: SlippyCheeze.5483

SlippyCheeze.5483

i found the “problem”. its like the guy over there descibred. if u close MSI, it runs normally. if u open it again, the game will crash. wich is kinda weird tough. tried several other games, only happened with gw2. hope they fixed it either on a windows update soon or gw update.

Most likely the MSI application is what needs fixing; I understand it puts FPS and other performance graphs into the rendering pipeline as an overlay, and I’m guessing that some change in Windows — either security related, or just randomness — means whatever technique they used to inject their code into third party code isn’t working in the latest update.

Game won't start

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Posted by: Auld Magick.7285

Auld Magick.7285

I had this problem as well. I click Play and the game crashes. Disabled MSI Afterburner and Riva Tuner and now the game runs. MSI and Riva also caused another program to crash upon loading, as well.

Thank you, rapthorne, you saved me with your astute advice.

Game won't start

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Posted by: wodaji.5032

wodaji.5032

Just recieved a windows update and I had to turn off Riva Tuner to get my game client to work.

Game won't start

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Posted by: BobbyStein

BobbyStein

Guild Wars 2 Narrative Lead

I had the same problem but it was related to the Game DVR function of Windows 10. I tried killing off a bunch of different programs (antivirus, various other things) to no avail. Finally, I did the following which seemed to work:

  • Start Menu > Settings > Gaming
  • Game Bar: Turned off Record Game Clips, unchecked Show Game Bar when I play full screen games Microsoft has verified
  • Game DVR: Turned off Background Recording
  • Game Mode: Turned off Game Mode

BTW, this isn’t an “official” support response. This is just what worked for me once I got the Windows 10 Creator’s Update and GW2 kept failing to launch.

(edited by BobbyStein.2315)

Game won't start

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Posted by: ShroomOneUp.6913

ShroomOneUp.6913

here is how to fix it without any hassle:
DO NOT USE WIN 10

seriously win 10 was NEVER good for gaming and has never been fixed in that regard. WHY do you even have 10?

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Posted by: SlippyCheeze.5483

SlippyCheeze.5483

here is how to fix it without any hassle:
DO NOT USE WIN 10

seriously win 10 was NEVER good for gaming and has never been fixed in that regard. WHY do you even have 10?

While I’m certain this accurately represents your belief, it is not productive, or helpful for the original poster who is extremely unlikely to change to an older Windows version — especially as this may cost them a non-trivial amount of money to purchase an appropriate license, if one is even available.

It is also unhelpful in the sense that Windows 10 does work fine for many people playing GW2, and cannot be attributed as the sole cause of problems — especially as the vast majority of the issues seem to trigger from third party software such as FPS and performance monitoring tools, DPS meters, and screen recording/broadcasting tools.

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Posted by: eNeRgOo.5463

eNeRgOo.5463

Thank you Bobby! It helped me! Yass!