Guild Wars 2

Today when I went to purchase gems I got a message that said my order was ‘pending’ and I should receive my gems shortly. I have used this CC to purchase gems in the past without issue and thus far have not received the gems from this purchase. I see my purchase pending on my card.

I’m getting the same problem. This sucks :C

Yea other people are getting errors with redeeming codes. I think its likely to be the same issue and related to the massive backend update they did last night.

Same to me happened about 1 hour ago. Money have been drawn from my bank account though. No gems, no mail.

Same problem here. Still waiting for my gems

Same here. Bought gems a few hours ago, still got nothing. The charge appears on my bank statement, however.

I’m guessing it only worked for those who posted in this forum because I still have not received mine.

Still haven’t gotten my 4,000 gems back yet. Figured the servers where laggy so I waited and got nothing. Just sent a ticket to support and figured posting here wouldn’t hurt.

still nothing on mine that was 3 hrs ago, man I better get those gems.
:( sad face

Still nothing here, will it get fixed in the upcoming fix patch i just received a warning about in an hour or 2?

Edit: when i just posted this the game just patched and still nothing…

Same. Read on the support page that it might take up to 24hrs.
Cross every fingers I can find

Received and thank you.

It’s fixed now but some minutes after I got a reply from support sending the details of the transaction. So if you don’t have done that and still don’t have anything then contact support

I’ve bought gems in the past with the same credit card ( i have a special one just for buying stuff online) Today i wanted to buy the 100€ pack and ofc i used the same CC as always, but it says payment approval failed. Ok i thought maybe the bank transfer didnt happend yet ( the card needs to be charged with money from a normal card or by bank transfer) so i went to the bank and checked my CC’s money balance..and there it was 101€…so i camed back home and tried again…and guess what.. “payment approval failed”.

So what am i doing wrong?

Can a dev pls answer this topic?

Sometimes lag will do this. Try waiting about 15 seconds between steps to let the system process. See if that clears it up.

tried it…still not working…and i’m getting agravated here….first time ever someone doesnt want to take my money lol

I’m having trouble too this morning. Has always worked in the past, using same CC double checking info, waiting, and almost immediately after clicking confirm a page comes up that payment failed.

It isn’t even going through to the CC company as I just called them and they aren’t showing any pending transactions. I tried it 3 times failed each time. So nothing wrong on my end, info or my cc.

Thanks

Okay just tried it again, still no go, submitted a support ticket on it.

I’ve been trying to buy the 8k gems pack since this morning ( its 20:35 now).-..still getting payment approval failed message…even if i got the money on my card.. Not my first time using this card and kinda strange and funny at the same time that someone doesnt want my money xD

Yes am having the same trouble per this thread:

https://forum-en.gw2archive.eu/forum/support/account/Buying-Gems/first#post2593116

Submittied a ticket, and tweeted but no response….I would think they would make this a priority….

Hello I am looking to comfirm my identity i assure it is me making these purchases i am using pre paid visa’s that i get from the post office if you could write me back and unlock my account so i can purchase more gems it would be appreceated i can log in and play and everything just not purchase gems write back thanks!

I suggest you contact support. Go to support tab at top of page then go to ‘ask a question’.

Hello

Well it finally worked tonight, no idea why or what the issue was…

Thanks

I’ve tried about 12 hours ago and a few hours ago, I got a message that the transaction failed, so I try using another credit card and it also fails. The card that I use is the card that I bought the game with so I don’t know what is the problem why I can not buy gem

I’m having this issue too – I simply get an error message, whether I use PayPal or CC. I have however used Paypal successfully before, to buy gems.

Fizble, try submiting a ticket, if you get “too many failed attempts" in a short period of time this can result in an immediate error due to GW2 fraud prevention rules. So you need to contact support. This was my case also yeasterday..seeing how my banking institution delayed the transfer to my card so when i first tried like 4-5 times in a row yeasterday morning i got that error. All cleare up now tho.

Ty Anet for fast respond and repair ^^

buy the gems to expand my bank storage but no result!? is there a time delay or is it laggy? (which is not in my server)

thanks

i contacted support still no reply

Hello I am looking to comfirm my identity i assure it is me making these purchases i am using pre paid visa’s that i get from the post office if you could write me back and unlock my account so i can purchase more gems it would be appreceated i can log in and play and everything just not purchase gems write back thanks!

Shane Culby.2417:

Hello I am looking to comfirm my identity i assure it is me making these purchases i am using pre paid visa’s that i get from the post office if you could write me back and unlock my account so i can purchase more gems it would be appreceated i can log in and play and everything just not purchase gems write back thanks!

You will need to contact Customer Support to confirm your identity. Top of page – Services – Support – Ask a Question.

I purchased the new Thornroot finisher from the gem store about one half hour ago. My purchase clearly shows up under the “recent purchases” section of the Black Lion panel. Yet the permanent finisher still remains locked when I check within the finishers tab within the Hero panel.

I’m not particularly sure what’s going on.

I’m using a pre-paid Vanilla Mastercard, however, I have bought gems using one before, no matter what amount of gems I try to buy, I continue to have this issue.
The message I am receiving states that the “Payment Approval Failed.”
Has anyone else been having this issue, or does anyone have any advice for me?

Yeah, I’m having the exact same problem. Glad it isn’t a problem with my card, just a problem with the gem purchasing feature I guess. Hopefully Anet can fix it soon.

I recently got a Visa vanilla card with 80 dollars on it. I tried to purchase 20 dollars worth of gems, but it didn’t work. I have used a vanilla card before and it worked then (which was about a week ago), but now it is failing. I also know it is not a problem with the card as I am able to purchase using it elsewhere. I have filled in all the fields including the Visa symbol, and have tried everything. I still keep getting a payment failed message. I have been seeing people with a similar problem with Vanilla cards and hope Anet can fix this as soon as possible. If anyone knows any fixes, it would be greatly appreciated. Thanks.

I’m having the same problem since last night, tried three different cards, no luck.

Chazua.1934:

I recently got a Visa vanilla card with 80 dollars on it. I tried to purchase 20 dollars worth of gems, but it didn’t work. I have used a vanilla card before and it worked then (which was about a week ago), but now it is failing. I also know it is not a problem with the card as I am able to purchase using it elsewhere. I have filled in all the fields including the Visa symbol, and have tried everything. I still keep getting a payment failed message. I have been seeing people with a similar problem with Vanilla cards and hope Anet can fix this as soon as possible. If anyone knows any fixes, it would be greatly appreciated. Thanks.

In answer to both your posts on this issue, have you contacted Customer Support? If not, you can and they will assist you. Top of page – Services – Support – Ask a Question. Good luck. =)

Inculpatus cedo.9234:

Chazua.1934:

I recently got a Visa vanilla card with 80 dollars on it. I tried to purchase 20 dollars worth of gems, but it didn’t work. I have used a vanilla card before and it worked then (which was about a week ago), but now it is failing. I also know it is not a problem with the card as I am able to purchase using it elsewhere. I have filled in all the fields including the Visa symbol, and have tried everything. I still keep getting a payment failed message. I have been seeing people with a similar problem with Vanilla cards and hope Anet can fix this as soon as possible. If anyone knows any fixes, it would be greatly appreciated. Thanks.

In answer to both your posts on this issue, have you contacted Customer Support? If not, you can and they will assist you. Top of page – Services – Support – Ask a Question. Good luck. =)

Thanks Ill definitely do this.

Hi I want to purchase gem, but at the part where I have to enter my information it keeps telling me to check my credit card number in red text which is clearly correct. So how do I enter my card number ? ( I did it like this: xxxx xxxx xxxx xxxx and xxxxxxxxxxxxxxx and xxxx-xxxx-xxxx-xxxx but nothing work )

Hello everyone,
Is me again. 11 or 10 days ago I posted here message about the Gems issuse (https://forum-en.gw2archive.eu/forum/support/account/Buying-Gems-Issues/first#post2578148).
The 1st time pass and 2nd had a problem but I made it. now I did it again 3rd goes great but 4th not. (look at the Pic)
What I have to do?
PLZ HELP ME

Gaile Gray.6028:

Zivsof.3746:

Hello everyone,
Is me again. 11 or 10 days ago I posted here message about the Gems issuse (https://forum-en.gw2archive.eu/forum/support/account/Buying-Gems-Issues/first#post2578148).
The 1st time pass and 2nd had a problem but I made it. now I did it again 3rd goes great but 4th not. (look at the Pic)
What I have to do?
PLZ HELP ME

I am sorry you’re having issues and I am sure that the team can help you. Please submit at ticket with a category such as “purchases” or “billing” and I feel certain an agent will be able to address this for you quite promptly.

Thanks! I will do it.
Edit: i can’t find the Categories that you told me. I will post it in " technical issues"