Gem Purchase Refund?

Gem Purchase Refund?

in Account & Technical Support

Posted by: Deified.7520

Deified.7520

Hello,

So when Heroic Edition first came out, it said you got heritage armor (hall of monuments armor) with it. Now today I decided I would get it without checking to see if it contained heritage armor. I assumed it did and bought the 2,000 gem digital upgrade with heroic edition. To my surprise it contained the gem store armors, not legacy. I was a bit disappointed.

I understand it is my fault fully, and I take responsibility for it. I was just wonder if there is any way I can get a refund on the digital delux edition. My main purpose for buying this was the legacy armor, since the rest of the stuff is mostly useless for my position and the armors aren’t what I was looking for, can I get a refund on the purchase. I haven’t use anything I bought.

I created a support ticket and I’m awaiting a reply on there, I was just wondering if I can get a quick response to see if its even possible.

(edited by Deified.7520)

Gem Purchase Refund?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The upgrade does have legacy armor and so the people with the normal DD edition don’t feel left out, that armor is also sold in the gem store.

But you’ll have to wait for support to answer you. It’s kinda frowned upon to create a ticket and post on the forum right after.

Gem Purchase Refund?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Hall of Monuments armor is Heritage armor, not Legacy armor. The Heroic Edition does contain Legacy armor, just as it states. In order to obtain Heritage armor (HoM armor), you need to add achievements to your Hall of Monuments in GW1.

You may or may not get a refund; you can only find out by contacting Customer Support, and waiting for their response.