Guild Wars 2

Hello,

I think I got the refund I asked for the duplicate Phoenix light armor set in my bank. I got 1200 gems instead of 800, and the armor skin didn’t disappear in my bank. Was that supposed to happen?

If not, should I submit another ticket to correct this?

Thank you.

I would update your ticket to ask that.

Its almost been a week now since I updated ticket, and sadly, no reply yet.

Would it be alright for me to use my 800 gems and wait for customer support to do something about the excess? or I should just wait as is?

If any GM would read this, here is my ticket number: 540347

Thank you very much.

As far as I know, the duplicate armor skins do not get deleted from your bank. It is up to you to delete them (or not). My unused duplicate Kasmeer’s skin did not get deleted and some of the other skins I was refunded for had already been applied and they are still there. It is a kindness on Anet’s part I believe. You are only gaining a free charge per item anyway with the new wardrobe system.

If it was me, I would spend the 800 gems and keep the surplus unspent until I heard back.

I already got my reply.. My surplus gems was from the duplicate Kasmeer Staff Skin that I bought and used. So those are also legible for refund.

Excellent. Glad it is sorted for you. Have fun spending those gems