Guild Wars 2 Forum - Account & Technical Support

Gem Store Item Lost--resolved

I just bought 800 gems by card and spent 250 on a Riding Broom. I subsequently got disconnected and there was a small rollback. I still have the remaining 550 gems, but no broom.

I’d like my item, please. I’m not one to complain, but it would be nice not to have my money thrown in to a drain.

Gnome Child [Gc]
Resident Thief

(edited 2013-01-29 01:37:10 by Auesis.7301)

Gem Store Item Lost--resolved

in Account & Technical Support

Posted by: Auesis.7301

Auesis.7301

Update – my mailbox also rolled back to maximum capacity, so I got my broom for a second time after clearing it. Problem solved!

Gnome Child [Gc]
Resident Thief

Gem Store Item Lost--resolved

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thanks for points, Auesis, because it helps other players understand that the item may show up in a few minutes. I’m glad it sorted out for you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet