A couple of days ago I bought my daughter the ultimate version of the expansion back with the provision that she buy her mother and sister Watchwork Picks. She purchased and sent the two gifts but mistakenly purchased the Consortium harvest item instead. How can I get these purchases canceled? Neither item has been claimed.
My daughter filed this under as a bug report as there didn’t seem to be any other way of filing a request and I PM’ed Gaile Gray.
Her account is “ToasterMadness.7361”.
Sending PMs to Devs is frowned upon. You can read about it in the Sticky (FAQ) above.
In-game Bug Reports will garner no response, as indicated in the Bug Report window.
To obtain assistance, she can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’.
Good luck.
Once filed correctly the purchase was refunded in less than a day. Kudos to ArenaNet.
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