Gem cards won't work

Gem cards won't work

in Account & Technical Support

Posted by: MasterKaon.4027

MasterKaon.4027

I bought two 2000 gem cards yesterday and have been trying unsuccessfully to redeem them.

It didn’t help that after I removed the protective sticker from the code, both codes were all but unreadable, the ink having been lifted off the cards by the sticker’s removal.

I persevered nonetheless , but after inputting every variation of each code I could think of, based on the letter and number fragments I could make out,the codes still could not be redeemed.

Any advice on how to proceed?

Gem cards won't work

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

Contact support. Link at the very top of every forum page.

Gem cards won't work

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Yes, please do contact Support. The team will help you out!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet