Gem purchase still failing using Paypal

Gem purchase still failing using Paypal

in Account & Technical Support

Posted by: PollyMcPretty.2108

PollyMcPretty.2108

I have tried for over a week now to purchase gems using paypal. The problem seems to be when I am redirected to paypal.
I get the ‘review my order’ page. check the ‘agree to terms etc. by Digital River’ and click the confirm box. Then I get the ‘proceed to Paypal’ directions page which I click and usually I get a page where I put my paypal p/w in to accept the gems I am buying. Now it just directs me to the paypal log in page where when I do log in there is no payment to complete.
The last time I was able to buy gems using Paypal was February 23rd.

Please help. I am missing out on a few bargains!

Gem purchase still failing using Paypal

in Account & Technical Support

Posted by: Figlilly.3907

Figlilly.3907

I found another forum post similar to your’s and the suggestion is to clear cache and/or check the knowledge base for suggestions. This is the post here: https://forum-en.gw2archive.eu/forum/support/support/paypal-does-not-open

I don’t know if you have tried this or even if it will work but maybe opening Paypal before you attempt to buy gems may help. I used to have to do this with another program many years ago.

If all else fails, contact Support (link at the top of the page). Good luck.

Gem purchase still failing using Paypal

in Account & Technical Support

Posted by: PollyMcPretty.2108

PollyMcPretty.2108

Cleared cache. Makes no difference and I was able to use Paypal at the gemstore on and before Feb 23rd so don’t know whats changed since then.

Gem purchase still failing using Paypal

in Account & Technical Support

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

Hey PollyMcPretty,

I looked into this for you real quick and it looks like a problem with you doing “Express Checkout” in Paypal. I see you were able to make a purchase with another payment method today, but if you want to return to Paypal, my suggestion would be to attempt to not do the “Express Checkout” option in PayPal.

If anyone else is having this same issue, please reply here, I’ll get it looked into.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”