Gem store not working

Gem store not working

in Account & Technical Support

Posted by: Liher.8673

Liher.8673

The window is not opening
playing on Mac

Please help

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Gem store not working

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Might want to repost this on the Mac forum.

Under windows, there are temp folders for guild wards called gw2-cache-{######}. Usually it has a bad driver; you delete the crash and the game will re-create it.

I would suggest looking in your temp folder for something similar.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Gem store not working

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Liher,

You’ll definitely want to report this on this post in the Mac threads, particularly this post:

https://forum-en.gw2archive.eu/forum/support/mac/Gem-Purchase-Redemption-Issues-Merged/page/4#post3387776

Unfortunately this is a known issue that we’re still investigating. No updates for fix yet as we’re still looking into this.