Gem store problem

Gem store problem

in Account & Technical Support

Posted by: Dave.7085

Dave.7085

Tried two different debit cards. Both gave the “Unexpected error has occurred. Please try again later” Getting this with both cards on my account as well as my girlfriends account. Would appreciate any help. Ive tried keeping all info lowercase with no success. Cant find any other info and yes ive submitted a ticket.

Gem store problem

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you have submitted a ticket, then you need only wait for assistance from CS.

Good luck.

Gem store problem

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Tried two different debit cards. Both gave the “Unexpected error has occurred. Please try again later” Getting this with both cards on my account as well as my girlfriends account. Would appreciate any help. Ive tried keeping all info lowercase with no success. Cant find any other info and yes ive submitted a ticket.

Did this get sorted out?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gem store problem

in Account & Technical Support

Posted by: LuoKaiNing.2978

LuoKaiNing.2978

I’m having the same issue of not being able to buy gems in the store. Is the problem an all-encompassing problem for everyone or is it different for each person?

Gem store problem

in Account & Technical Support

Posted by: Durzio.2956

Durzio.2956

im having a very similar issue, wherein im unable to purchase gems, but the store says the transaction cannot be processed or some such.

Gem store problem

in Account & Technical Support

Posted by: octagon.6504

octagon.6504

I have the same problem. Does paypal work instead?

Gem store problem

in Account & Technical Support

Posted by: zxosz.4097

zxosz.4097

mine just started after the patch