Gemstore scammed me

Gemstore scammed me

in Account & Technical Support

Posted by: waffles.9173

waffles.9173

I gifted 2 Royal Terrace passes to my friend and she received the 2 weeks version. I had bought 2 passes the same day for myself I gifted hers and they were the permanent ones.

Gemstore scammed me

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Only thing you can do is contact Support at https://help.guildwars2.com/anonymous_requests/new and discuss it with them.

Gemstore scammed me

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I feel sure we can help. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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