Gemstore

Gemstore

in Account & Technical Support

Posted by: siryan.7648

siryan.7648

Hello, I have recently a bug in gemstore
I can open it and so far no problem, the fact is that when I click on buys gems, nothing happens, the window brown opens but nothing.
Thanks in advance.
Siryan.

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Gemstore

in Account & Technical Support

Posted by: Nageth.5648

Nageth.5648

Have you successfully applied the 1.11 patch or does it try to update every time your launch? https://forum-en.gw2archive.eu/forum/support/mac/TgUpdate-1-11-everytime-i-open-the-launcher/page/2#post3390678

If you have patched, does auction house section of the BLTC load? If not, this just the BLTC being buggy (windows users also have this issue). You’ll need to restart the client until it loads (might be an issue with authenticating, dunno).

Gemstore

in Account & Technical Support

Posted by: Helgan.6490

Helgan.6490

I have always had this problem on and off. I assumed it was my connection being laggy and haven’t tried anything to confirm or deny that since it seems to solve itself on another start of the client.

Gemstore

in Account & Technical Support

Posted by: J Night.3468

J Night.3468

this is common with the mac client. if that happens, try keeping the BLTC window open and changing the language settings in game to French and see if it loads. you can switch it back to english and hope it still loads too. if not.. just restart the client.

Embrace the darkness..

Gemstore

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

this is common with the mac client. if that happens, try keeping the BLTC window open and changing the language settings in game to French and see if it loads. you can switch it back to english and hope it still loads too. if not.. just restart the client.

Oh man, I forgot that tip. Thanks for posting, J Night!

If you folks still need help, don’t hesitate to send a ticket by clicking Support at the top of this page, and then “Submit a request” on the ticket submission page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gemstore

in Account & Technical Support

Posted by: siryan.7648

siryan.7648

I changed the language from the login downloaded for several hours but it does not work.
But I have to change the language in the game? Thanks again