Guild Wars 2

So… I wanted to play today, but haven’t play for a month or so, when I find I got hacked and someone else is playing on my account… I changed my email password, as well as my guild wars 2 password and added the authenticator…

Everything is fine now, I can log in and all… but that guy is still logged in and playing(or selling gold) and I can’t kick him via the disconnect button on the website, some page not found error.

Getting a little annoying… I did post a ticket hoping for help… but yeah taking a while.

Did anyone get a problem like this, or maybe have a solution?

I got the excact same issues, and did exactly as you did. However, the disconnect-link doesn’t work for me either.

They just emailed this to me:

“I am transferring your ticket to our Billing Department for further assistance. Someone will be in contact with you as soon as possible.”

I don’t get it, what does the billing department have to do with this issue?

Hi,

They certainly transferred your ticket to the appropriate department to speed up the process.

Please stay in touch with the support to have this issue resolved.

The topic is now locked, thanks for your contribution.