Giving gold.

Giving gold.

in Account & Technical Support

Posted by: Liquidus.4275

Liquidus.4275

With the recent temp banning of people I know in game I am worried about giving gold to my wife’s account in-game. Should I be? I found a decent item , sold it and wish to give her account half but I don’t want to be banned.

Giving gold.

in Account & Technical Support

Posted by: Direwulff.2396

Direwulff.2396

I would be wary about this. If you do decide to do it be prepared for a possible suspension for 72 hours as a result. If it happens you can try in put in a support ticket but of the 3 I have entered none have been answered in less time then the suspension 72 hours.

Giving gold.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Just to keep you up to date, transferring gold is very seldom a problem, unless, upon human review, there are a lot of question marks related to your account.

Let me take this opportunity to mention that a number of people whose accounts were suspended believe they were terminated for transferring gold, but in fact they were locked down because they were hacked. I’ll give you an example: Fred transfers 25 gold to Mary. Later that night, Fred’s account is hacked and the thief — probably an RMT worker — starts transferring up a storm, moving gold, shuttling off items, the usual account thief bad stuff.

Fred wakes up to see his account is blocked and thinks, “It’s because I transferred gold to Mary!” But in fact, it’s because the account thief was detected misbehaving on the account and the account was suspended because of what the hacker did.

Once Fred writes Support, proves account ownership, and gets reinstated to his account, he will log in and most likely see exactly what happened: either he was erroneously suspended for a simple, legitimate gold transfer or — far more likely — his account was suspended for gold sales, RMT activity, etc., which the Support Team can address promptly. This means that what Fred would have seen changed from “Your account was terminated for gold sales” to “Your account was closed for an account issue” and that second in-game message usually points to the account owner being the victim of an account theft.

Don’t worry, we’ll help Fred (and nail the account hacker) and with the ART (Account Restoration Tool) chances are we can restore Fred’s account to a point preceding the account theft. Fred will be back in good shape after working with Support.

Sorry for a long post, but I wanted to get this out there because players should not be overly worried about doing a simple, fair, clear transfer of their own gold! And in the event we do make an error, we’ll get you back on the account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Giving gold.

in Account & Technical Support

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

Thanks for the post. I suspect you probably cannot repeat this too often: people who were suspended or banned, justly or by mistake, often don’t realize why they were banned. For behavior-associated infractions, the actions might have taken place several days (or even weeks) earlier. And the account owner wouldn’t have even been around to see what the hacker/thief did.

(edited: typo)

John Smith: “you should kill monsters, because killing monsters is awesome.”

(edited by Illconceived Was Na.9781)

Giving gold.

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Posted by: Michael.4791

Michael.4791

Maybe it would be good to have such cross-problem explanations collected in a sticky somewhere. Thus these won’t get lost and can be pointed to if the need arises.

There are way too many bad ideas by victims of suspensions or bans and of course they don’t come back to correct their incorrect statements when they got reinstated. Only a few would do so. The others are much too happy to play again.

Giving gold.

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Posted by: Skybreaker.3264

Skybreaker.3264

My account was banned the next day after I return my friend 40g through in-game mail.

The next day when I tried to login, I received an error saying my account was terminated due to selling in-game item for real money.

At first, I thought my account was hacked but after I checked my email, there wasn’t any unauthorised logins detected and there wasn’t any email from Anet with details on why I was banned.

Naturally, I posted a ticket to Anet asking about why I was banned for no reason.

A few days later, Anet reset my password and no reason was given about the ban.

The email that reset my password was worded as if my account was hacked and ask me to protect my password better in future.

Anyway after this lesson, I never use in-game mail to transfer gold, I use the guild bank instead to lend or return my friends so as to avoid getting bans again.

Giving gold.

in Account & Technical Support

Posted by: ham.3614

ham.3614

honestly, after the last error and repeat error by arenanet, i have doubts about moving gold between my own accounts. i wont mind as much if such issue can be resolved in under 24hrs. as i only play wvw, 3 days and/or possibly longer (out of a 7 day game) to resolve such issue is preventing me from moving gold between my own accounts, or giving/accepting gold to/from anyone in fear that me/they get banned just because my/their account doesn’t meet arenanet’s definition of normal activity/behavior.

and given the growing number of cases, arenanet should really take a good hard look into their workflow/review process. as in the given example, selling things is one of the main ways for many people to get gold and send it to whoever they want to help.

Giving gold.

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Posted by: Yareon.2835

Yareon.2835

honestly, after the last error and repeat error by arenanet, i have doubts about moving gold between my own accounts. i wont mind as much if such issue can be resolved in under 24hrs. as i only play wvw, 3 days and/or possibly longer (out of a 7 day game) to resolve such issue is preventing me from moving gold between my own accounts, or giving/accepting gold to/from anyone in fear that me/they get banned just because my/their account doesn’t meet arenanet’s definition of normal activity/behavior.

Just make your own private guild and deposit/withdraw money from them.

Giving gold.

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Posted by: Hanferdo.9826

Hanferdo.9826

okay, right now i’m on my brother’s gw2 account because mine got perma-banned after receiving gold (via private guild bank) from this account. i’ve filed a ticket on 27th, but heard nothing from the support team, and i’ve been just trying my patient to wait until it hits the 3rd day so i can put on the sticky thread “3days or more”.
So the lesson I’ve learned so far is that using private guild bank ISN’T SAFE method to transfer money.
Also, I wonder if the person who’s doing blocking ever takes more than 5 min to decide if it’s legitimate. I’m saying because two accounts THIS and currently blocked shared the very same credit card information.

Well, obviously this is angry writing but in future even if i get my account back, id NEVER EVER EVER transfer anything with other players.

Giving gold.

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Posted by: Waffles.1084

Waffles.1084

I sent basic tier 2-4 crafting materials to my friend and I got perma banned for RMT/Gold Selling. I didn’t even send a lot I was giving him whatever I had leftovers to help him with his crafting titles.

(edited by Waffles.1084)

Giving gold.

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Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Please feel free to contact support if you think your account has been wrongfuly suspended. http://en.support.guildwars2.com/. They will be able to help you.

Thanks for your understanding.