Guild Wars 2

Hello Jacob,

Thanks for getting back to us.

What you are experiencing is a number of “out of memory” errors. While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2 itself.
The main issue here is simply memory limitations inherent in 32-bit Operating Systems, which you can actually see below in your Game Advisor report:

— Memory: 4096 MB RAM
— Available OS Memory: 3328 MB RAM

According to our report, you have upwards of 6GB of RAM but due to how 32-bit operating system work, you can only use 4GB total. The problem arises through the additional video memory on your graphics card:

— Display Memory: 2423 MB
— Dedicated Memory: 1015 MB
-- Shared Memory: 1408 MB

This is where it gets a little complicated, but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, "out of memory” errors. Some players have resolved this by upgrading to a 64-bit operating system. Others simply have removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have learned regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605. The important part is quoted below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players is to set the Flip-Queue to 0 or 1 on an AMD Graphics card. This setting is not available in the Catalyst Control Panel and can only be adjusted using third-party software. Please note: these programs are not endorsed or supported by NCSOFT or ArenaNet.

Regards,

GM Aldan
Guild Wars 2 Support Team

Even though people with 64 bit are having same issues as I was this was their response.
Good luck Happy gaming elsewhere.
Might I add this was nowhere near help.

JacobsHell.6251:

Hello Jacob,

Thanks for getting back to us.

What you are experiencing is a number of “out of memory” errors. While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2 itself.
The main issue here is simply memory limitations inherent in 32-bit Operating Systems, which you can actually see below in your Game Advisor report:

— Memory: 4096 MB RAM
— Available OS Memory: 3328 MB RAM

According to our report, you have upwards of 6GB of RAM but due to how 32-bit operating system work, you can only use 4GB total. The problem arises through the additional video memory on your graphics card:

— Display Memory: 2423 MB
— Dedicated Memory: 1015 MB
-- Shared Memory: 1408 MB

This is where it gets a little complicated, but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, "out of memory” errors. Some players have resolved this by upgrading to a 64-bit operating system. Others simply have removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have learned regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605. The important part is quoted below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players is to set the Flip-Queue to 0 or 1 on an AMD Graphics card. This setting is not available in the Catalyst Control Panel and can only be adjusted using third-party software. Please note: these programs are not endorsed or supported by NCSOFT or ArenaNet.

Regards,

GM Aldan
Guild Wars 2 Support Team

Even though people with 64 bit are having same issues as I was this was their response.
Good luck Happy gaming elsewhere.The game has poor memory management and usage for a 32bit operating system so Arena net don’t say your client supports 32 bit anylonger.
Might I add this was nowhere near help.

yeah this is basically them tellin you to kitten off. My wife got almost the same reply that referred her to a 2 year old post, told her to remove ram from her pc, upgrade from windows 32 to windows 64 (even though the client is 32 bit only) and even told her please do not reply to us about this matter again.

They need to stop blaming other software, and memory in the systems..

If the game was running perfect one day…

then there is a patch

then the game doesnt work…

your gonna look a the patch and say.. humm.. maybe we did something wrong..

BUT NO>> so far..

Anet has blamed everything else and everyone else.. and even told people to remove ram from their PCs.. when it is clearly a memory leak in the client.

Nvidia cards seem to be afflicted the worst, with radion getting it also.

They havent even admitted that there is a problem, and refuse to recognize this as a real bug in the game, placing blame on third party apps etc.

ANET… PLEASE STOP COPY PASTING REPLIES TO THIS THAT ARE OVER 2 YEARS OLD ON THE POSTS>>> AND DEAL WITH THE ISSUE OF A BORKED CLIENT..

PEOPLE CANT PLAY… THE GAME HAS A MEMORY LEAK

FIX IT>>

PLEASE FOR THE LOVE OF GOD>> PLEASE FIX IT

According to our report, you have upwards of 6GB of RAM but due to how 32-bit operating system work, you can only use 4GB total. The problem arises through the additional video memory on your graphics card:

Funny thing.. they told my wife the same.. she only has 3 gig system memory and 1g video…

SHOULD RUN FINE.. but… they are saying that its windows not reading the memory since its only32bit system..

Funny how every other game she plays runs just fine.. and this one crashes with OOM errors.. huh..

i just read that microsoft page.
It is about windows Vista 32 bits and a video card using onboard memory.
Basically, onboard memory means it uses the mainboard RAM as a replacement for video RAM (in my opinion such a card shouldn’t even be called a video card).

I use 64bit and I still crash every hour.

Also this is NOT my computer. This issue started only after HoT.

Vova.2640:

I use 64bit and I still crash every hour.

Also this is NOT my computer. This issue started only after HoT.

Yep… exact same issue. 64 bit, Windows 7 home, 8 gigs of RAM. Like you I had absolutely no problems pre HoT. Now I’m lucky to get through an hour without crashing.