Google Authenticator and new phone

Google Authenticator and new phone

in Account & Technical Support

Posted by: Commissar.9371

Commissar.9371

Hello.

I used to have the 2-Step Authentication set up on my account but recently I just got a new phone without Google Authenticator installed.

How do I make it so that the code given to me on my new phone will provide me with the code to log-in when I already have this method enabled for another phone?

Google Authenticator and new phone

in Account & Technical Support

Posted by: tortugaconqueso.1293

tortugaconqueso.1293

If you have access to your old phone, backup the Authenticator app with Titanium Backup and restore it on your new phone.

Google Authenticator and new phone

in Account & Technical Support

Posted by: Commissar.9371

Commissar.9371

And if I don’t have access to the old phone?

Google Authenticator and new phone

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

And if I don’t have access to the old phone?

If you didn’t save the original secret key anywhere else, your only option is to contact support and get them to remove the authenticator.