Guild Wars 2

So i still didn’t received my new serial key for the account i proved that is mine and i instead tried to log in to see if my acc is still blocked, but i don’t get the authentication e-mail.
Its funny cuz the process about providing the proof for the account moved very fast, like 4 e-mails in 2 days and now i’m waiting for the new key and the account unblock from saturday morning. What is going on?…
If Ms. Gray can help me or something, do i need to post here the e-mail my acc is or on PM?

Be sure to check all your email folders. They sometimes go into the junk or spam folders. If not there, don’t PM her but do put your ticket number on your post. You might ask support to resend that email also. If all else fails, maybe you can change emails and have them send it to the new one.

I wouldn’t post the email on the forum as that is half of your login info that you are giving away for everyone to see.

The problem is i don’t remember which number is my ticket. Also the previous e-mails when i proved that i own the account were only through mail and it was before they changed the support site…
And yes i checked everything. Even on the e-mail my account is atm cause they changed it to my request.
Also i still don’t get an authentication e-mail…

Still staying here like a god kitten statue waiting for the last step, that really should take less time than previous ones…
Also the ticket number is request #17747

Hopefully Gaile can help you then. It’s almost 9AM for her and she most commonly posts here in the afternoon. I would check back in a few hours if I were you.

I will be checking constantly now. I’m Guild Wars 2 free for almost 5 days now and i’m tempted to leave it and go back to my last mmo i’ve played for almost 3 years…

Is it possible to play this game again? I mean what is so hard to send me the new serial key? Why does it take 3 days to do that and it took roughly 1 day to check everything i send ( details and pictures ) to prove…
This was their last response: Having reviewed the information that you provided, we will resolve this issue by reissuing a new serial code for your existing Guild Wars 2 account and permanently disabling the current serial code associated with your account.
And i send back an e-mail stating that my system is clear and they can send the key.So does it take 3 days to do that? I would’ve understand if it took so much to check what i provided, but it didn’t.