Got Hacked everything is gone
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Krall Bloodsword – Mesmer
Krall Peterson – Warrior
Piken Square
Krall Peterson – Warrior
Piken Square
Sorry about what happened. Add your name to the laundry list of people that have been hacked over the past week or 2.
Don’t expect an answer for at least week or more at the moment. There are many people posting for updates on their tickets that are well over a week old on their accounts being hacked.
My whole process took about 1 week, all i got for the first 5 days were automated email and I was one of the first few to post about being hacked so I can only imagine its backed up more now, they will ask you to check if anyone has logged into your email which most provide and ip tracker to see if someone else has, the current case seems to be no emails have been compromised and the game log ins from hackers are from chinese ip.
They are also busy dealing with gem refunds but imo mass hacks seem like they are prolly a higher priority so are hopefully getting some extra attention.
@nuggant – I have been monitoring this forum since beta and while there is a slight uptick in account hack posts here, they are mostly due to the backlog in Support and the fact that an increase in email account hacks seem to be more common lately (tho they did happen from the start of the game as well). Compromised accounts are nothing new, but I can say without hesitation, that no compromise reports I have ever seen posted here (and I have SEEN a LOT) support the idea that Anet’s security has been compromised in any way. There is no MASS HACKS you seem convinced of.
I was hacked via email account compromise (stupid me was using an ancient email account using a password I used for years across the internet) in mid January, so you are certainly NOT the first to post about being hacked.
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Fate is just the weight of circumstances
That’s the way that lady luck dances
(edited by Brother Grimm.5176)
I didnt mean first ever.. I meant one of the first in the past few weeks, where some of the hacks have a shared trait of no compromised emails or different ip log ins. I will be more clear for you next time, my apologies.
Also sorry for using the term mass incorrectly, as the number that I have been seeing in game and on the forums seemed greater than usual too me, but rest assured I am well aware that hacks can randomly happen too.
One thing that Gaile has said is that they are banning a lot of gold sellers, iirc she said 1000s of accounts. In response these people are taking over accounts that they hacked in the past but left untouched for later use. So there may be an apparent increase in hacked accounts but many of these accounts were previously hacked and only now have been taken over.
As Astral said, they are banning a lot of gold sellers and they suspect these people had previously hacked user accounts and are now just taking them over. At least this makes the most sense to me.
In regards to the hacked accounts themselves though, in order for them to be hacked (at least through e-mail authentication), the hackers needed the victims e-mail address attached to the account. Whether they obtained this information 2 days or 2 months ago, the question is, how did they get this personal information? When someone is using an e-mail that is unique or solely for the purpose of Gw2, the only way the hacker can obtain this personal information is through avenues in which the e-mail is used. For example, either logging into the forums or the game itself.
It is true, many (not all) of these current victims had their e-mail accounts hacked which is why their Gw2 account was hacked which in fact is not on Anet’s end. However, the initial breach in Anet’s security did happen on their end for the hacker to obtain the e-mail in the first place. This could have happened months ago, or it could have been back in 2012 when thousands were compromised.
Once the hacker has the e-mail, well as we know, some e-mail sites are easier to hack into than others. Just because we see a few dozen on here, that doesn’t mean there are people who don’t visit the forums experiencing the same thing. There also could be 1000’s of e-mail’s compromised at the moment, but that doesn’t mean that all of them can be broken into.
From what I’ve read, many people don’t use an email and password that is restricted to Guild Wars 2 alone. They use the same email and the same password for more than one site, including not secure sites. Once they do that, computers or viruses can harvest their login information. This information is then sold to interested parties. Gold sellers can run these through for the games they are in to see if they match. Once they match, they can try to get in. No ANet security breach needed.
(edited by Astral Projections.7320)
Just had my account hacked this morning, got booted from the game about 5 times saying someone was attempting to log in to it. Submitted a ticket thru the support page about it all ready.
Unfortunately ANet gives the hackers half our log in information if they get in a group or guild with us. So it makes it really easy to get the rest of the info with the right programs. Just mouse over someones name in a group and it tells you the account name, really sad for a company that says they have a kitten for security.
/edit Also sent a message to the Guild Leader to start getting ahold of the rest of the guild and let them know to check their accounts.
Just had my account hacked this morning, got booted from the game about 5 times saying someone was attempting to log in to it. Submitted a ticket thru the support page about it all ready.
Unfortunately ANet gives the hackers half our log in information if they get in a group or guild with us. So it makes it really easy to get the rest of the info with the right programs. Just mouse over someones name in a group and it tells you the account name, really sad for a company that says they have a kitten for security.
This information is incorrect.
The account name is your email. The login for the game is exactly like the login for the forum, email and password. The display name (Gloombrow.4736) which is what you see when you mouse over the name, is not any part of your login information.
(edited by Astral Projections.7320)
Ok, then I am wrong it appears. Sorry for the miss information on this then.
Ok, then I am wrong it appears. Sorry for the miss information on this then.
It’s actually a fairly common misunderstanding. If they would just rename the place for the login, email, instead of calling it account name (which everyone confuses with Display name) I think they would get rid of most of it.
So i got hacked and hacker del all my stuff stole all of the rest, now stuck with basic stuff I’m so mad right now and don’t know if i will continue playing this game. I’ve put in a ticket about 24hrs ago and the only response I’ve gotten is a reply saying they got my issue but nothing has been done yet. I wonder how long do i have to wait before my toon gets reset or rolled back, I have to say it really is annoying that GW2 dose not have support number i remembered this happening in WoW back when i played and all i had to do was call support and 30min later my stuff was back and i was good to go ,if GW2 cant do this then im out with all my guild buds friends and family and going to play FF. I’m sure they could fix this issue because they are pay to play game and i don’t care paying if it means that things get handled when this kinda thing happens.
Maybe if you were more careful with using your computer, your information wouldn’t have been stolen? Here’s a link on how you can protect yourself, and prevent headaches like this:
In GW2, Trading Post plays you!