Got Support Response - Not what I asked

Got Support Response - Not what I asked

in Account & Technical Support

Posted by: robo.7524

robo.7524

I finally got a reply from ANET, unfortunately I don’t think the person helping me read my ticket properly. I was told to reset my password which I did, but I am still getting the banned message when trying to log into the game.

In my ticket I mentioned I logged in, changed my email address, password, pretty much everything on my account. The response I got was to reset my password. Unfortunately my account is still banned and now waiting another 2 days. PLEASE read the whole support call before just sending a generic response.

Thank you

Got Support Response - Not what I asked

in Account & Technical Support

Posted by: Dragonlord.6748

Dragonlord.6748

I seen others have the same problem, take a look at this thread a couple pages back and see what others have to say about it

https://forum-en.gw2archive.eu/forum/support/account/Lance-is-a-kitten-and-really-needs-to-read-his-tickets