Got upgrade, downgraded day after
I got the same problem, ordered from kinguin
I have exactly same issue. I bought game yesterday from g2play.net and played couple hours. Today I tried to login and my account has downgraded and expansion was gone for me.
Key resellers are not a good place to buy games. See:
https://www.reddit.com/r/Guildwars2/comments/3ph8b6/psa_key_resellers_are_neither_safe_nor/?
Key resellers are not a good place to buy games. See:
https://www.reddit.com/r/Guildwars2/comments/3ph8b6/psa_key_resellers_are_neither_safe_nor/?
Doesn’t matter what happens at G2Play since the key actually worked. And I have not gotten banned either.
Fraudulent keys can be activated, unfortunately, and then later banned/removed from an account.
Fraudulent keys can be activated, unfortunately, and then later banned/removed from an account.
Yeah, but I’ve looked around and every single case I found the played had also been banned. That has not happened to me yet.
They might be going light on the ban hammer due to the amount of fraudulent keys from resellers and just downgrading people to the f2p version of the game. I’m just speculating about this.
Anyway, make sure you’ve submitted a ticket customer support to figure out what is going on. You’ll might have to handle the g2play refund separately and buy from an authorized seller if this is a fraudulent key issue.
Me and two other people in my guild are all having the same problem.
We all bought it from g2play too. If it was a fraudulent key and Arena Net has downgraded us it would be really nice for them to inform us. Just say – yes you’ve been downgraded, it’s not a glitch. Then we can start getting in contact with the reseller to try and recoup our losses.
But until ANet confirms what has happened to our accounts we are really just stuck waiting.
Fraudulent keys can be activated, unfortunately, and then later banned/removed from an account.
Excuse me there for a moment, what the hell do you exactly mean by “Fraudulent key”?
If a key is bad, then it wont activate. Whats the point of using keys if anybody can just type in anything at random?
What you are implying here is that i can log onto gw, insert a random code and it will simply unlock everything for me, till someone notice that the key is well… “made up”.
We are talking here about keys which were bought one way or another cause otherwise they would not activate in the first place.
The reality of the question is that this is nothing more than Ncsoft and Anet’s way of screwing with the player base because having a key doesnt mean a kitten thing in their eyes, they need to know who bought it, when, where, why, and if your bank account or credit card number can be divided by 2 then its “suspicious” and instantly revoked/suspended till some kittener sitting in ncsoft’s basement decides at random whether or not it will get enabled.
Let me tell you straight: Im playing mmos since 15 years, and i have never met a bigger mountain of **** than here with this joke of an account management and support service.
I mean for crying out loud, they are SUSPENDING people who bought the game DIRECTLY FROM THEM THROUGH THEIR OWN GOD kitten SITE.
It wont get any more mentally impaired than that.
If Anet and Ncsoft have no need for players and think that they can do **** like this, then they are on a good track, because if i have thrown away that money, then this was the last time both of these companies have seen any money from me.
EDIT:
Also, this:
Me and two other people in my guild are all having the same problem.
We all bought it from g2play too. If it was a fraudulent key and Arena Net has downgraded us it would be really nice for them to inform us. Just say – yes you’ve been downgraded, it’s not a glitch. Then we can start getting in contact with the reseller to try and recoup our losses.
But until ANet confirms what has happened to our accounts we are really just stuck waiting.
No matter what their issue with our codes are, there is no company out there which revokes, suspend and downgrades accounts WITHOUT A GOD kitten NOTICE.
At this point, im getting more and more sure that both these companies deserve to die off of the market. People who seemingly think they are some sort of deity and can do whatever the hell they want, do not belong in today’s world.
(edited by Aerensiniac.3584)
Oh and there is already a larger topic discussing this issue: https://forum-en.gw2archive.eu/forum/support/support/Purchased-expansion-Account-not-upgraded/first#post5640004
It would be nice to get some form of response here while we all wait.
@Aerensiniac.3584, this thread was specifically about key resellers (such as Kinguin), not the other issue that ArenaNet is having with their own digital purchases at this time. And yes, obviously not sending people and email regarding account downgrades and suspensions is something they should address and is hopefully an oversight.
@Aerensiniac.3584, this thread was specifically about key resellers (such as Kinguin), not the other issue that ArenaNet is having with their own digital purchases at this time.
Both are the result of the same issue. Thats all there is to it.
Also: Its doubtful that this is an “oversight”. This is simply Ncsoft and Anet’s attitude.
It would be an oversight if they were aware of the issue, but as it stands i have to instruct support about what is happening, so afak they are completely unaware.
Logically this means that they have a system in place banning and suspending people left and right, not only not noticing the players about it, but the support either.
Not even EA has this much cancer under its hood, and they copied steam just to prevent others from making money off of their games.
I have no idea what you’re talking about. Do you have any evidence to support your claims when historically we’ve been told that the people who ran into issues with key resellers were sold a fraudulent key? The problem with the ArenaNet direct selling seems to be an issue with bank communication (charge backs or fraud alerts). They’ve historically been very good about emailing you about suspensions so the current issues with notification seem to be the exception rather than the rule, so I would encourage you to contact them.
I have no idea what you’re talking about. Do you have any evidence to support your claims when historically we’ve been told that the people who ran into issues with key resellers were sold a fraudulent key? The problem with the ArenaNet direct selling seems to be an issue with bank communication (charge backs or fraud alerts). They’ve historically been very good about emailing you about suspensions so the current issues with notification seem to be the exception rather than the rule, so I would encourage you to contact them.
As i have said, i did contact them. They were oblivious to the issue, and since i have some friends with similar experiences, im only saying the most logical thing here.
This is what I got as an answer for my issue from customer service:
“Hello,
I’m sorry but we cannot assist with this request as the code in question was purchased from an unauthorized reseller. I can only recommend that you request a full refund from them. If they are not willing to assist you, please get help from your financial institution for reclaiming the funds from this unauthorized reseller.
Further replies regarding this issue may not receive a response."
I would like to get a reason, notice, something official that states like “key you purchased was illegal” so I can contact paypal and start process getting my cash back. So far I have gotten nothing about that. Only action Anet has made is that they have downgraded my game account without any notice. It’s Anet’s system that accepted the key in first place.
I have no idea what you’re talking about. Do you have any evidence to support your claims when historically we’ve been told that the people who ran into issues with key resellers were sold a fraudulent key? The problem with the ArenaNet direct selling seems to be an issue with bank communication (charge backs or fraud alerts). They’ve historically been very good about emailing you about suspensions so the current issues with notification seem to be the exception rather than the rule, so I would encourage you to contact them.
As i have said, i did contact them. They were oblivious to the issue, and since i have some friends with similar experiences, im only saying the most logical thing here.
Indeed. And as I said, I don’t follow the logic. If they said the key was fraudulent and to seek a refund from the people you bought the key from, that would likely be good advise.
as I said, I don’t follow the logic
lol k
This is what I got as an answer for my issue from customer service:
“Hello,
I’m sorry but we cannot assist with this request as the code in question was purchased from an unauthorized reseller. I can only recommend that you request a full refund from them. If they are not willing to assist you, please get help from your financial institution for reclaiming the funds from this unauthorized reseller.
Further replies regarding this issue may not receive a response."
I would like to get a reason, notice, something official that states like “key you purchased was illegal” so I can contact paypal and start process getting my cash back. So far I have gotten nothing about that. Only action Anet has made is that they have downgraded my game account without any notice. It’s Anet’s system that accepted the key in first place.
PayPal has no refund on digital products
Depends where you live. In the UK paypal protects digital services and goods:
https://www.paypal.co.uk/blog/paypal-extends-uk-buyer-protection-to-services-and-digital-goods/
This is what I got as an answer for my issue from customer service:
“Hello,
I’m sorry but we cannot assist with this request as the code in question was purchased from an unauthorized reseller. I can only recommend that you request a full refund from them. If they are not willing to assist you, please get help from your financial institution for reclaiming the funds from this unauthorized reseller.
Further replies regarding this issue may not receive a response."
I would like to get a reason, notice, something official that states like “key you purchased was illegal” so I can contact paypal and start process getting my cash back. So far I have gotten nothing about that. Only action Anet has made is that they have downgraded my game account without any notice. It’s Anet’s system that accepted the key in first place.
PayPal has no refund on digital products
More like Anet has just lost a nice amount of customers.
What I still don’t understand is how they accept the codes in first place as valid. Let people play in the New zone/masteries/revenant the first hours after lunch. And then revoke all those keys again without explanation whats oever. If those keys were invalid then they shouldnt work in the first place right?
Whats better than let you get a taste of the expansion and then make you buy it for the higher price even if you were trying to avoid it at first.
The scam could run deeper than we expect. Could very well be Anet leaking those keys on purpose.
Just no, really ? no not going to happen !
Jumping puzzles, love them or hate them, I hate them. Thread killer.
It was confirmed by support just now. My key was rendered invalid, as I suspected.
But I have still access to my 32 revenant, does that mean im allowed to play him or do they ban for that aswell? ?
One thing I would like to know though… Is the key a fake that fools the key registration system? Or is the key legit so the developers earn money on it? If it’s the latter I can’t see a reason for an invalidation/ban.
Whats better than let you get a taste of the expansion and then make you buy it for the higher price even if you were trying to avoid it at first.
The scam could run deeper than we expect. Could very well be Anet leaking those keys on purpose.
They can die where they are.
What I still don’t understand is how they accept the codes in first place as valid. Let people play in the New zone/masteries/revenant the first hours after lunch. And then revoke all those keys again without explanation whats oever. If those keys were invalid then they shouldnt work in the first place right?
My understanding is that the keys are valid numbers but were bought by fraudulent means – stolen credit cards for example. ArenaNet accepts the key because they have no way of knowing otherwise. It is only when the payment is refused by the bank (because the stolen credit card was reported and all purchases stopped) that ArenaNet would know. This is why it can take several days. It is not a wise decision to buy from a cheap source. You end up hurting everyone involved, including yourself, and the only ones who profit are the thieves.
What I still don’t understand is how they accept the codes in first place as valid. Let people play in the New zone/masteries/revenant the first hours after lunch. And then revoke all those keys again without explanation whats oever. If those keys were invalid then they shouldnt work in the first place right?
My understanding is that the keys are valid numbers but were bought by fraudulent means – stolen credit cards for example. ArenaNet accepts the key because they have no way of knowing otherwise. It is only when the payment is refused by the bank (because the stolen credit card was reported and all purchases stopped) that ArenaNet would know. This is why it can take several days. It is not a wise decision to buy from a cheap source. You end up hurting everyone involved, including yourself, and the only ones who profit are the thieves.
This is extreme specualtion. Most of these sites use not more and not less than the cost difference between countries. Did you know that a game in Russia costs up to 80% less than in the EU?
Most of these keys were bought through perfectly valid means. Someone, somewhere bought them and then resold them on cheaper sites, and know what the funny thing is? This is not against the law. Its at best against the terms of service of certain companies.
The question as to why anet is screwing with the players might be as simple as “they are making less money”.
Sadly, the market is full with their example of mentally handicapped kittens who then go and try to hunt down such keys, because in their opinion getting absolutely no profit, negative media and people who will never want to have anything to do with not only guild wars 2 but ANYTHING anet and ncosft kittens out, is simply worth it.
Hope they will work hard to get as much hate as possible.
They already got me on the hype train with suspending people left and right without any form of notification. You know, because they are not always kittens, but when they are, they think they can do literally anything to their customers.
(edited by Aerensiniac.3584)
What I still don’t understand is how they accept the codes in first place as valid. Let people play in the New zone/masteries/revenant the first hours after lunch. And then revoke all those keys again without explanation whats oever. If those keys were invalid then they shouldnt work in the first place right?
My understanding is that the keys are valid numbers but were bought by fraudulent means – stolen credit cards for example. ArenaNet accepts the key because they have no way of knowing otherwise. It is only when the payment is refused by the bank (because the stolen credit card was reported and all purchases stopped) that ArenaNet would know. This is why it can take several days. It is not a wise decision to buy from a cheap source. You end up hurting everyone involved, including yourself, and the only ones who profit are the thieves.
This is extreme specualtion. Most of these sites use not more and not less than the cost difference between countries. Did you know that a game in Russia costs up to 80% less than in the EU?
Most of these keys were bought through perfectly valid means. Someone, somewhere bought them and then resold them on cheaper sites, and know what the funny thing is? This is not against the law. Its at best against the terms of service of certain companies.
The question as to why anet is screwing with the players might be as simple as “they are making less money”.
Sadly, the market is full with their example of mentally handicapped kittens who then go and try to hunt down such keys, because in their opinion getting absolutely no profit, negative media and people who will never want to have anything to do with not only guild wars 2 but ANYTHING anet and ncosft kittens out, is simply worth it.
Hope they will work hard to get as much hate as possible.
They already got me on the hype train with suspending people left and right without any form of notification. You know, because they are not always kittens, but when they are, they think they can do literally anything to their customers.
so youre saying that if i buy my expansion in Russia with 80% discount in comparison to the Original price, even though the key is valid, they have all the right to take it away again because i didnt pay for it in anets store/country?
What I still don’t understand is how they accept the codes in first place as valid. Let people play in the New zone/masteries/revenant the first hours after lunch. And then revoke all those keys again without explanation whats oever. If those keys were invalid then they shouldnt work in the first place right?
My understanding is that the keys are valid numbers but were bought by fraudulent means – stolen credit cards for example. ArenaNet accepts the key because they have no way of knowing otherwise. It is only when the payment is refused by the bank (because the stolen credit card was reported and all purchases stopped) that ArenaNet would know. This is why it can take several days. It is not a wise decision to buy from a cheap source. You end up hurting everyone involved, including yourself, and the only ones who profit are the thieves.
This is extreme specualtion. Most of these sites use not more and not less than the cost difference between countries. Did you know that a game in Russia costs up to 80% less than in the EU?
Most of these keys were bought through perfectly valid means. Someone, somewhere bought them and then resold them on cheaper sites, and know what the funny thing is? This is not against the law. Its at best against the terms of service of certain companies.
The question as to why anet is screwing with the players might be as simple as “they are making less money”.
Sadly, the market is full with their example of mentally handicapped kittens who then go and try to hunt down such keys, because in their opinion getting absolutely no profit, negative media and people who will never want to have anything to do with not only guild wars 2 but ANYTHING anet and ncosft kittens out, is simply worth it.
Hope they will work hard to get as much hate as possible.
They already got me on the hype train with suspending people left and right without any form of notification. You know, because they are not always kittens, but when they are, they think they can do literally anything to their customers.so youre saying that if i buy my expansion in Russia with 80% discount in comparison to the Original price, even though the key is valid, they have all the right to take it away again because i didnt pay for it in anets store/country?
Seems some 3th parties are ‘authorized’ and others are not. While they all sell keys that validate, the ‘unauthorized’ keys get you suspended, also the core GW2 game that is!
If it is/was cheap, they probably won’t accept it.
how long do these tickets take? Man this sucks. Been wanting to play HoT rly bad but they won’t answer my tickets, i got a refund from g2a on my key and purchased the official one. My account is still suspended..like this is some bs.
Been waiting for 3 days now…
Only silence…
Some people got it fixed in a few hours.
Most of these keys were bought through perfectly valid means. Someone, somewhere bought them and then resold them on cheaper sites
Wait, so you think that someone legitimately spent $50 per key, and then sold them to a different site for $20 apiece, and that site is selling them for $10? This works how?
Why would someone do that?
More like Anet has just lost a nice amount of customers.
I submit that if you’re buying illegitimate keys from 3rd-party vendors, you are not in fact an ArenaNet customer.
I am destruction itself. I also bake cookies.
More like Anet has just lost a nice amount of customers.
I submit that if you’re buying illegitimate keys from 3rd-party vendors, you are not in fact an ArenaNet customer.
That person had the intention to be a customer. And when he gets a refund from the company who sold that key (looks like everyone is getting his refund) and buys a new key from an approved site, he is a customer. And that only applies for the persons who did not had a core account already. Many of us had a legit core account and were already costumers.
Bad support or no support at all means you loose costumers or potential costumers.
Here’s how it happens:
Johnny runs a key selling site. He uses stolen credit cards to buy keys from ANet or an authorized seller that he sells for less than retail.
The authorized seller or ANet has no way of knowing in that instant of purchase that the card is stolen. So it issues Johnny the keys.
Time passes and people then realize their card info was stolen and then pass that information along to their credit card companies. The credit card company tells ANet or the authorized reseller that the owner of the card didn’t authorize these purchases and their card [info] had been stolen. ANet doesn’t know that Johnny has sold the key(s) to someone else. ANet thinks Johnny has the key(s). So ANet voids the key(s) and deals with the accounts as necessary.