Got what I was reimbursed for (don't want to get in trouble)

Got what I was reimbursed for (don't want to get in trouble)

in Account & Technical Support

Posted by: Topazfalcon.9546

Topazfalcon.9546

On Sept. 10th I tried to purchase the Minis 3 Pack. I received an error I don’t recall, so when I tried again I was ready to take a screenshot.

It seemed the transaction had gone through this time, and all I had to do was wait. After 1 day I still had not received my transaction, and my friend suggested I fill out a support ticket since there were so many trade errors it was taking weeks to get things resolved for everyone out there.

I sent in the ticket, I included precise times of when the purchases were attempted to be made (since I could pull the time off the creation of the screenshot.), what it was, etc. Approximately a week after the ticket was submitted, suddenly I had 301 Gems again, instead 1. I was reimbursed for my purchase. This had surprised me, as I’d expected to receive the item I had tried to purchase.

Last weekend I logged in to find a mail from the Black Lion Trading, that had my Minis 3 Pack in it, it shows under transactions, and I still have 301 Gems.

I don’t want to get in trouble for looking like I may have somehow cheated the system. So what happens now? Do you take back the item? Deduct the 300 Gems? I keep the Gems and enjoy the item?

Thank you for your time.

Got what I was reimbursed for (don't want to get in trouble)

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This is so very nice of you to ask about, Topazfalcon. We had a few unusual issues for those who purchase gems in the BLTC a few weeks ago. Mind you, the vast majority of transactions went forward without a hitch, but some did not — it’s as if they got “stuck” in mid-transaction. When this was fixed, most transactions processed as intended: gems removed, item(s) sent. However, in a few cases such as yours the item was sent to you and the gems were not deducted.

Please keep the item with our compliments and again, thanks for your exceptional honesty in asking about this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Got what I was reimbursed for (don't want to get in trouble)

in Account & Technical Support

Posted by: Aden Celeste.3650

Aden Celeste.3650

Amazing, anet people are amazing!

Got what I was reimbursed for (don't want to get in trouble)

in Account & Technical Support

Posted by: Topazfalcon.9546

Topazfalcon.9546

Thank you for your time to respond Gaile Gray, and I shall enjoy them with the teams compliments.