Graphic Glitches

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

Q:

{An edited copy of a FB post I made in an attempt to reach out for help}

I think its time i upgrade my computer, or learn a better way to fix it. I have been having a couple very annoying issues, to start its constantly glitching graphics in game, namely Guild Wars 2; World of Warcraft and League of Legends (in descending order of severity). in GW2 i was having an issue with environment graphics appearing and disappearing right in front of me.

[EDIT: When out in the world alone, completing hearts or solo missions, the issues dull down to almost the same in WoW, but joining in on events with others, it tends to get worse and worse depending on how many are participating]

WoW has been having random glitches popping in and out all over my screen in the form of black/white lines blinking across in all directions. LoL has the same issue as WoW, but its very rare, i only note it because I’ve seen it. GW2 has been happening for a while, and i know my computer probably isnt in the optimal settings for it, but WoW and LoL only began after updating my graphics driver. I have a nVidia Geforce 9600 GT, the updated driver i downloaded was 320.49, and i even rolled the driver back, thinking it was part of the glitching in WoW and LoL, but no luck. Also, I want to add that a fan inside the tower will rev up very loudly when im in a game, and is incredibly irritating. I’m going to post the issues on support forums for the games and nVidia, see if anyone else has the issue. If anyone has any options i can work on I would be very grateful, and Thank you in Advance!

[EDIT: I know my computer is not ideal for GW2, so here are a few other specs that may be found helpful to I.D. the problem.

Windows Vista 64-bit SP2
AMD Phenom™ 9150e Quad-Core Processor 1.80 GHz
4GB RAM

Also, it seems I didn’t think of grabbing a screenshot, I will try and see if I can get one that shows the problem well]

Graphic Glitches

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Check your system temps while running the game (after 15 minutes), in particular, your GPU and CPU.

This is a fantastic program for it:
http://www.cpuid.com/softwares/hwmonitor.html

Post a screenshot from that for us to view.

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

so i cant seem to find the saved copies when i choose that option, teach me to pay more attention
but instead i figured it was worth doing even if i just monitored the numbers myself

I’ve noticed that not much changes from Idle to GW2,

readings under my ECS Nettle3 motherboard:
CPU VCORE 1.104V
Temperatures range from 71 degrees to 147 degrees F (+/- 1/2)
2 Fans (cleanly labeled 0 and 1) sit at a base 3600 RPM (FAN0) and 1800 RPM (FAN1) when the revving goes off, both can increase by over 600 RPM to 1200 RPM
FAN PWM at 50%

readings under my AMD Phenom processor:
all 4 core temperatures sit at 150 degrees F (+/- 1/2)
my NVIDIA GeForce 9600 GT
-1.010V
-161 degrees F
-FAN PWM at 60% (i dont actually know what this means, but i figured it was worth mentioning)

I also attached a screenshot of my feeble attempt to zone into Lion’s Arch on the Sorrow’s Furnace server, you can clearly see my Shortbow floating mid air, where my character should be. Also, the Mystic Forge should be looming overhead in front of me, however it too is missing. I waited about 5 mins for it to catch up, but ended up noticing that i was unable to move, but did see some characters running by, at least until they got far enough, then disappeared again. then after becoming increasingly annoyed, i took the shot, and here I am.

Attachments:

Graphic Glitches

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

What you’re describing doesn’t sound (or look) like a graphics card issue.

The more active the area – the longer it takes for your processor to send the data to your graphics card. It seems (to me) to be a network/latency issue OR some program is really tying up your CPU or hard drive.

Please post back and attach a Game Advisor report:

https://help.ncsoft.com/app/answers/detail/a_id/7386/~/game-advisor-diagnostic-report

Graphic Glitches

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

I agree with Abomally, now that I see your issue, this doesn’t seem like a graphics glitch.

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

so, as i sit right now, i have the test report, but i am unable to post the attachment or add the text in this post
is there any part of the report i should target, ill copy it here, but so far i cant get the whole of it on here

(edited by Gellus.5264)

Graphic Glitches

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

If you can export as a .txt, you can use the more posting & formatting options below to attach it. Like for your image

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

here, a wordpad copy that im hoping will work!

Graphic Glitches

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

here, a wordpad copy that im hoping will work!

You said you have a recent driver, but your file says otherwise, I would download this driver:
http://www.geforce.com/drivers/results/64632
and give it a test run.

I would make sure your graphics card is not overclocked in any way. Make sure it runs at stock clocks. If you don’t already have software that monitors your GPU, then I recommend getting MSI’s Afterburner to investigate the clock speeds. You can find Afterburner here:
http://event.msi.com/vga/afterburner/download.htm

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Graphic Glitches

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Are you connected to your Internet through a USB wireless device?

I also see a few connection issues in the diagnostic with some packet loss. It’s actually not even posting the routing path, unless you cleared that.

Perhaps try connecting to your modem directly and testing it, or you can try this also:

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

Almost any code will show you which ports need to be open. I use QoS rather than port forwarding.

Let us know how you go after trying the suggestions posted Ilithis and myself.

Graphic Glitches

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

It’s just what I thought. You are losing packets connecting to A-nets servers.
The log shows the following:

Lost/Sent = Pct
23/ 100 = 23%
19/ 100 = 19%
20/ 100 = 20%
16/ 100 = 16%
14/ 100 = 14%
27/ 100 = 27%

…etc.

Being that you are wireless, it could possibly be interference. It could also mean that something is wrong with your network or even that somewhere along the route to A-net’s servers the packets are dropping. Either way, that’s your main problem.

Also, I noticed this address present in your network (which is a bit unusual since your main network starts with the 192 octet):

10.34.32.1

Addresses starting with the 10 octet are also reserved for lan addresses (i.e. NOT internet), so it’s a local device or maybe a router configuration issue.

Also, you have an infection according to several internet sites, called “Sweetpacks Toolbar”. You should remove it. Here’s some info on how to do that:

http://malwaretips.com/blogs/remove-sweetpacks-toolbar/

Now, there’s one more thing that would be a good idea to do. You should really disable a lot of unneeded startup programs with MSCONFIG to make sure they aren’t also causing a problem by “flooding” your network connection:

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

After doing those things, try GW2 again. If the issue isn’t resolved, post back and we can reset your network configuration. It’s easy and quick to do.

Edited to add:

For Windows Vista (and beyond) the AMD Dual-core optimizer is obsolete and not needed. It may even cause problems. Uninstall it.

(edited by abomally.2694)

Graphic Glitches

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Gellus – Thank you for providing us with the Game Advisor report! I love this report, I really do. It gives so much info to go off of for troubleshooting which is really great, particularly in tricky cases.

Anyway in addition to some of the other suggestions here, I’d recommend a DirectX update. The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

Thank you all for the suggestions, ill get to work on them, esspecially the DirectX update and maleware removal(actually i already did this, it was Internet Explorer Toolbar 4.8 installed on 7/6/13. its funny, i dont remember downloading anything, and i sure as hell dont remember using IE at all :P)
i hope to update soon with good news!
Thanks again!

Graphic Glitches

in Account & Technical Support

Posted by: Gellus.5264

Gellus.5264

So, i have disabled a lot of startup programs, updated DirectX and dusted out the tower. so far everything has been working better! GW2 still does have some glitches, mainly those random black/white lines blinking across the screen. However annoying, theyre fairly minor and rare when set for Best Performance. I dont think i could get better until im able to upgrade, so until then i would like to Thank you all for the recommendations, they helped a lot!!