Guild Wars 2

My mother who plays this game purchased WITH GEMS the digital deluxe upgrade and she is not being given the 2 week Golem Banker at all. She is not going to pay for gems and purchase the upgrade a second time . So maybe you can get back to me as to some ideas of how to fix this because if her upgrade to deluxe with gems was not honored I need to know now. Thanks

Your mother can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.

You should know if the deluxe unlocked since you’ll receive the mini and elite skill. The golem should be mailed to any characters that are created after the upgrade.