Guild Wars 2 issues. Please help.

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

So I tried to start playing Guild Wars 2 the other day and for some odd reason, everytime I log onto my account, I select a character, and it loads me into the server, but as soon as I get passed that loading screen and it renders the Image. Well as soon as I press an action or pull up one of my menus, the screen freezes and it kicks me back to the desktop and then repetitively back and forth from desktop to Guild Wars 2. But it will keep aimlessly switching back and forth until my computer shuts down.

Usually what I do in the middle of its little episode, is CTRL+ALT+DELETE and task manager and force quit Guild Wars 2 but when I do that, it tells me that after the program quits, in the corner of my desktop, from my NVIDIA control panel, it tells me that my driver has crashed and then recovered. This happens every time I try to play Guild Wars. I uninstalled the entire program and reinstalled it and the problem still persists. Please if any one knows how to fix it please help me.
Thank you.

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

This happens with just Guild Wars 2 and none other of my videogames.

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

So I tried the NVIDIA control panel to fix the anti aliasing and it still is having the black screen issues. Don’t know what to do. I need help

Guild Wars 2 issues. Please help.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

If I were you, I would try reinstalling the graphics driver. I would link you to where you could download it, but I don’t know your computer specs.

Make sure to do a clean install when you reinstall your graphics driver. There is a checkbox during the installation process that you click to do this.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

I will try to do that. Will repost the results

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

it did not work. I’m starting to get really frustrated with this. All i want is to be able to play Guild Wars for more then just a few minutes. It Crashes on me every time. I reinstalled my driver, i messed with the Administrative tools on the Compatibility tab in the properties options. I dont really know what else to do. Not sure if im missing any specific files or what not. I reinstalled GW2 the other day when this problem first started up. The didnt change anything. I messed with the AA option in the NVIDIA control panel, and that didnt do what i wanted. any advice to try to help me would be greatly appreciated. thank you.

Guild Wars 2 issues. Please help.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi erkball – If you’re still having this issue could you please provide the crash report so we can take a look to see why you might be experiencing this problem? You can find the report by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

You can also attach it to the thread by clicking “More posting & formatting options…”

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

I am pretty sure this is what you are looking for.
If you could please get back to me as soon as possible. thank you.

Attachments:

Guild Wars 2 issues. Please help.

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Posted by: erkball.4268

erkball.4268

so now it is doing it with Fallen Enchantress. so now i am thinking it has to do with the graphics card, i am unaware. this is really the first computer that i have owned that i am supposed to be playing video games on. i really hope that it isnt a GPU problem, because i dont want to have to get a whole new computer since you cant just replace the GPU in a laptop.

Guild Wars 2 issues. Please help.

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Posted by: loseridoit.2756

loseridoit.2756

so now it is doing it with Fallen Enchantress. so now i am thinking it has to do with the graphics card, i am unaware. this is really the first computer that i have owned that i am supposed to be playing video games on. i really hope that it isnt a GPU problem, because i dont want to have to get a whole new computer since you cant just replace the GPU in a laptop.

what you should hope is that its a driver problem rather than a hardware problem. I will advise you to try other nvidia drivers.

Guild Wars 2 issues. Please help.

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hi erkball – Sorry I’m getting back to you so late! Unfortunately the info in the crashlog is a little vague and so we’d need to collect a bit more diagnostic info from you in order to do more testing. This way we can better narrow down any potential causes of the issue rather than just throwing troubleshooting steps at you that have nothing to do with the issue.

That being said, for quicker one on one assistance, I’d recommend opening up a support ticket with a Game Advisor report attached. If you’d like, you can also provide the report to this thread as well. I’ve included a link to a sticky below which should give you some more information on creating support tickets:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Guild Wars 2 issues. Please help.

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Posted by: Maulor.9847

Maulor.9847

Hey Ashley, please ask the devs for some sense okittennowledgement of the on-going lag issue that has had ZERO attention from Anet. I’m posting in this thread because apparently there is a perception that the problem affecting 1000s of players isn’t as important as one person crashing.