Guild Wars 2's customer support is the Worse
Guild Wars 2's customer support is the Worse
in Account & Technical Support
Posted by: Serenity.6149
Back in the WoW days, I was able to miss out a whole year and they still able to refund all my stuffs back… this is such a big differences.
Yes, some kind of account restoration system would be appreciated (they are working on one, FYI).
And somehow, I doubt even Blizzard keeps snapshots of your characters dating back a year. I have personal experience with this and if the loss was more than a month prior, they would send you a “sorry” package, which consisted of a set of crappy gear and a small sum of gold. It wasn’t even enough to compensate for the loss of a maxed out Enchanter’s Rod, let alone everything else in your bags/bank.
ArenaNet Communications Manager
Once again: We will be rolling out the Account Restoration Service in the near future, after which accounts involved in qualifying compromise incidents will be eligible for a “roll-back” to their previous state.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet