Guildmate is being hacked; please respond.

Guildmate is being hacked; please respond.

in Account & Technical Support

Posted by: Autumn.5093

Autumn.5093

Additional Info:
We are located on Northern Shiverpeaks server.
We noticed this occurring last Tuesday, December 18, 2012.

We were online, and noticed one of our usually inactive guildmates was online, in Dredgehaunt Cliffs. A few of us messaged him via guild, simple chit chat, a couple of us sent tells to see if he was interested in running any dungeons or anything of the like. He never responded, and we brushed it off as AFK (As he is prone to doing so).
The next day, we noticed he was still in Dredgehaunt. We messaged again, no response, thought it was AFK again and left it.
However, the next day, we noticed he wasn’t representing the guild anymore (Extremely unlike him). We sent him tells with absolutely ZERO responses.

On this same day, we had our guild leader who has his IRL contact information send him a text message to confirm our suspicions: yes, he was being hacked. We thought our guildmate would try and boot the person off, but he’s taken no action.
I know my guildmate might not care, but the few of us who have noticed this are very unsettled by knowing this is occurring.

Thorsx, the person who isn’t representing, is who I am referring to. Is there anything that can be done about this situation? Freeze the account until my guildmate can unfreeze it?

Attachments:

Nova Arterius, Nex Level [NeX] Guild Leader
Tarnished Coast

Guildmate is being hacked; please respond.

in Account & Technical Support

Posted by: kahao.7821

kahao.7821

fill in a ticket, but that ticket need to be on his account,
you can find ticket at the support page of the website

Guildmate is being hacked; please respond.

in Account & Technical Support

Posted by: Autumn.5093

Autumn.5093

Is there no possible way to freeze the account without a ticket? This is extremely unsettling.

Nova Arterius, Nex Level [NeX] Guild Leader
Tarnished Coast

Guildmate is being hacked; please respond.

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

H everyone,

To deal with this issue, please contact support http://en.support.guildwars2.com/.

Submit a ticket explaining what is happening and they will be able to help you. If your ticket is 3 or more days old, please post the number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/64#post1049678 so it can be taken as a priority.

Also, remember to update your ticket should anything change.

Thanks for your understanding, This thread is closed.