Gw2setup.exe problem

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

hello everyone

my friend just bought gw2 yesterday
downloaded the client and followed the Installation Support step by step
the problem is , the setup stops at 15000 KB
after about 5 sec the whole client shuts down
tried running as admin and turning off the anti virus and firewall
she also downloaded an old client still no use
i had the same problem before
i tried many things , few days and it was solved by it self

can anyone help please ?!
and sorry for my bad English

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

92 GB free – 4 GB ram – 64 bit

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

Processor : intel® Core™ i5-2430m CPU 2,40 GHz
Windows 7

Gw2setup.exe problem

in Account & Technical Support

Posted by: Lil Puppy.5216

Lil Puppy.5216

Put your gw2.exe on a flash drive or email, share somehow, etc., and give it to her, have her run it and BAM! everything should be fine. If not, come back and tell us what happened.

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

Okay we’ve just tried that , still no use )‘:
it downloads 11457 kb
And the speed drops down to 0 , but the client this time didn’t close
It’s still working but with 0kb speed
Thanks for you’re help..

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

hmm anyone )’: ?!

Gw2setup.exe problem

in Account & Technical Support

Posted by: Lil Puppy.5216

Lil Puppy.5216

If you have a flash drive/external hard drive you can use, put it all on there and just transfer the entire thing to her computer.

You can also try:
Turn OFF anti-virus/firewall software during initial setup, one of those might be blocking a file that’s being downloaded as a false positive. You can also tell her Anti-virus and firewall to ignore gw2.exe completely.

Gw2setup.exe problem

in Account & Technical Support

Posted by: Baviecca.8962

Baviecca.8962

Transferring files is impossible
Because we’re not in the same country
.
We’ve already tried the anti-virus/firewall thing
Thank you very much )’:
.
But when she runs the setup,
A new text file appears in the same setup file
Here, she uploaded it !

http://www.4shared.com/office/YUfXZmnece/THIRDPARTYSOFTWAREREADME.html?

Gw2setup.exe problem

in Account & Technical Support

Posted by: ColetteCecil.9754

ColetteCecil.9754

I am also having the same problem. I recently purchased a new desktop with windows 7 and cannot get the gw2 setup file to continue after I allow it to run.

Gw2setup.exe problem

in Account & Technical Support

Posted by: Lil Puppy.5216

Lil Puppy.5216

Gw2setup.exe problem

in Account & Technical Support

Posted by: ColetteCecil.9754

ColetteCecil.9754

Tried all of that already. Thanks anyway. Still have not installed on my new computer yet.