Hacked Account

Hacked Account

in Account & Technical Support

Posted by: Basara.5618

Basara.5618

Yesterday while i was playing with my Warrior lvl 71 i recieved an email informing that my account email was changed, but it wasn´t me.
So i tryed to login at the forum and it wasn´t possible because the email was wrong. I created a ticket (120913-001042) to solve the situation.
I wish this topic can help to acelerate the process of recovering my account, because i created the ticked more than 24 hours ago, and until now nothing was done about it (only an automatic answer).
My account name is Caiotamietti.5749, i hope this can be solved soon.

I wish this dont happen again with me anyone else.

Just to inform, this is my friend´s account, since i couldn´t login with my one :/

Hacked Account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’re helping most people within 48 hours. But we have a backup that you can use. If you do not hear for five days, you can post in the Tickets for Review – 5 days and older thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet