Guild Wars 2

everything is gone my gold my ectos ,my weapons my perma salvage kit, even my bags and my characters being without a set ,what i do now?

You need to contact customer support, change the password to your email and game password. (Personally, I would change passwords for anything I have stored on my computer as well) I would also check your computer for any viruses and malware to ensure they do not get your newly changed passwords.

they even sold my celestial weapons with no mercy , teaching of the story is to use authenticator i guess GM helped me asap and thank you for that

This is larger than just selling character equipment off and leads me to believe that ArenaNet needs to review their personnel actions and scrub credit card on file information.

Blizzard suffered through a similar “inside action” a few years back.

My son has been inactive for quite some time.

His credit card just experienced a fraudulent charge to Arenanet. He is in the process of submitting a ticket and changing his passwords but if Arenanet is holding account information someone is siphoning that information from inactive accounts.

You are foolish not to use authenticator’s today and never save your passwords for automatic log in.

same thing happened to me yesterday, everything salvaged, all gold gone, all materials, i contacted support, and today my account is deleted

One advice to every one in this game: I’ve NEVER been hacked in any other games i played, and i’m a veteran player of mmo’s.
In this game, i got hacked not ONCE but TWICE.

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

“As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game.”

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

The funny thing is that the company can’t even defend itself and players from hacks, but is careful about the “impact in the economy of the game”.

Thanks Arenanet, the WORST custommers service that i ever saw.

abel.3862:

One advice to every one in this game: I’ve NEVER been hacked in any other games i played, and i’m a veteran player of mmo’s.
In this game, i got hacked not ONCE but TWICE.

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

“As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game.”

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

The funny thing is that the company can’t even defend itself and players from hacks, but is careful about the “impact in the economy of the game”.

Thanks Arenanet, the WORST custommers service that i ever saw.

Um. I’ve never been hacked in GW2, and I was hacked on my D3 account. And that hack on the D3 account was when Blizzard themselves were hacked and a lot of accounts were vulnerable. Anet has 2 authenticators (email and mobile) that people can use to protect themselves. They also have done a forced password reset back when Blizzard was hacked to ensure people weren’t using the same email and password with their hacked Blizzard accounts. What else would you like them to do? You have to be an adult and realize that this account is your responsibility and protect it yourself. Just like you would with your bank accounts, or email accounts.

[[Edited to add text to which the answer referred, since this thread was merged.]]