Guild Wars 2

I bought my brother Guild wars 2 the 27th of August and ever since the 29th I think it was, my brother hasn’t been able to play his account because he got hacked and the hackers changed his email. My brother has opened a support ticket but we all know that Guild Wars 2 support is unfortunately slow from being slammed in the support tickets. Would it be safe to maybe contact my bank to get a charge back and to re-buy a copy of Guild Wars 2? Would it affect my copy (which was bought with the same card) as well?

Incase support or dev’s come across this post. [—-001:001509:23395—-]

I would bet that any account tied with the card that initiated a chargeback would be locked.

Remember that if you do a chargeback, ArenaNet has no requirement to do business with you in the future. I don’t recommend a chargeback at this point as people are starting to get their accounts taken care of now.

I know how you feel but charge backs are taxing to deal with for companies I would not recommend it as if they fix your account the charge back could go through anyways if it gets past information retrieval which means the account will be disabled for non-payment and you will still be stuck in the same situation. Just ask for a REFUND from them don’t charge them back as it is true what the above poster has stated.

Keep in mind that Chargebacks are more than just getting the money back. There are fees and penalties involved that ultimately are caused by undesirables gaining access to your accounts, not a result of ArenaNet.

Alright well dang, I guess I’m stuck with waiting for ArenaNet going through the lists of hacked accounts. Its soon to be a week of waiting :*(