Hacked / Account help.

Hacked / Account help.

in Account & Technical Support

Posted by: wigs.9761

wigs.9761

Ok my last topic was deleted. Just a little frustrated here.

Can someone tell me the proper steps in creating a ticket? I have created two tickets so far. Obviously this didn’t work. Is the new support site, not fully functional yet?

Question #2: How long does it take them usually to reply to a ticket?

Hacked / Account help.

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Please stop making duplicate threads, because everything was already explained. You can read Gaile’s post here:

https://forum-en.gw2archive.eu/forum/support/account/Announcement-New-Support-System/first#post3077236

In GW2, Trading Post plays you!

Hacked / Account help.

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

Response time is usually pretty good, but opening more then a single ticket will slow down the response considerably. At this point, if you have opened a ticket, you need to wait.

Hacked / Account help.

in Account & Technical Support

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

Your account was blocked yesterday due to the usage of bad language and will remain blocked until your suspension is served. Opening Customer Support tickets will not help you in this matter as your account was not compromised during this period. Locking this thread.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”