Guild Wars 2

Hey im writing this from my friends account. Back on Monday, September 3 I tried to log onto my account only to get a message saying my email had no account associated with it. Error Code : 3002.1008.1:462 I opend a ticket under Login Issues giving all my information 25 digit code etc.. Well on the new recently updated post it says to prioritize your ticket by going to Ask a Question and putting in your ticket.

So my question is, do I open a new ticket under Ask a Question with all the information or, do I leave the Login Issues ticket open. If I open a new ticket under Ask a Question its going to put my ticket off further being its the 6 of Sept. My Login Issues ticket was on the 3rd. So do I need to redo the ticket under Ask a Question or leave the ticket under Login Issues?

My Login Issues ticket is
Logging In [Incident:120903-012154]

I just need a quick response on what to do.. Open a new ticket under ask a question or am i prioritized under Login Issues?