Guild Wars 2

Hello, I was hacked so I changed everything my login info and all, virus scanned my computer and all that good stuff. The problem now is that the guy is still playing on my account and the disconnect button is not working. I also may have lost a lot of gold/items, I don’t know yet because I cannot log on with him playing. What can I do, how can I DC him?

Same thing happened to me just this last Friday. You need to go to support, ask a question and select ‘Account Hacked’ as the header. Provide as much info as possible and you will need to include your product code and your full username to help them out.

Currently, I’m still waiting for a rollback. However, I did get the e-mail last night asking me if I wanted one and am still waiting for them to do it after I immediately responded. Good luck and hope you have a speedy recovery on your account.