Hacked account

Hacked account

in Account & Technical Support

Posted by: sylviu.1594

sylviu.1594

Q:

Hi, i was hacked, and i send petition to support, my account is restored, but i don’t have the items was craft with me, and all gold in my inventory.
All items and gold, i gathered in game, disappeared from my account.
You can restore my account before was hacked?

Hacked account

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

A:

You need to update your ticket and ask for an account restoration. It can be returned to a set point close to and before the time it was hacked.

Hacked account

in Account & Technical Support

Posted by: sylviu.1594

sylviu.1594

I update my tiket but i have not received the answer yet.

Hacked account

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

It can take a couple of hours to a couple of days, depending on the work load.

Hacked account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Remember this though, they can do a rollback, restoring your game to before it was hacked, but they will only do that once!
If you ever got hacked again, they won’t do a rollback again so make sure your account is and stays safe from now on!

Hacked account

in Account & Technical Support

Posted by: sylviu.1594

sylviu.1594

ok thank’s, how i change email in my account?

Hacked account

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

ok thank’s, how i change email in my account?

Ask in the same ticket…just update your existing ticket with the new request. =)