Guild Wars 2

Hi, i was hacked, and i send petition to support, my account is restored, but i don’t have the items was craft with me, and all gold in my inventory.
All items and gold, i gathered in game, disappeared from my account.
You can restore my account before was hacked?

You need to update your ticket and ask for an account restoration. It can be returned to a set point close to and before the time it was hacked.

I update my tiket but i have not received the answer yet.

It can take a couple of hours to a couple of days, depending on the work load.

Remember this though, they can do a rollback, restoring your game to before it was hacked, but they will only do that once!
If you ever got hacked again, they won’t do a rollback again so make sure your account is and stays safe from now on!

ok thank’s, how i change email in my account?

sylviu.1594:

ok thank’s, how i change email in my account?

Ask in the same ticket…just update your existing ticket with the new request. =)