Guild Wars 2

Posting this on behalf of my little sister, her account is hacked and the hacker is ingame right now using it.

We made a ticket and have had no response yet, at this point we just want the account closed somehow so that no one can use it until the ticket is resolved.

Why is the support system setup this way? With a ticket system like this, it must be almost impossible to solve issues on first contact.. which just slows everything to a crawl.

If anyone reads this has any ideas of what to do/who to contact i’d really appreciate it.

I agree Ruggy, my husband also has gotten hacked. The hacker is online right now..just playing away, like nothing is wrong. its very aggravating, insulting and demoralizing to want to even continue playing even if everything gets recovered.

the same here! also my husband’s account and I see “him” online playing, it’s frustrating!

Anahid.4905:

the same here! also my husband’s account and I see “him” online playing, it’s frustrating!

having no in-game support to really makes this sad. Can’t go reporting and ask the GM’s to maybe suspend the account till its restored to its true owner. T_T

This has also happened to my brothers account “kush.8504” the hacker is online now botting on “Borltis pass” server ( USA ) in the Dredgehaunt Cliffs centre of the map killing minotaurs, you will see he hasnt moved from this spot in 3 days, my brother has submitted a ticket and this was over 5 days ago with no reply please sort this issue out Anet

Jmee.2839:

This has also happened to my brothers account “kush.8504” the hacker is online now botting on “Borltis pass” server ( USA ) in the Dredgehaunt Cliffs centre of the map killing minotaurs, you will see he hasnt moved from this spot in 3 days, my brother has submitted a ticket and this was over 5 days ago with no reply please sort this issue out Anet

5 days and no response? Ouch

I’d happily pay a sub if it meant a good support system.. ugh. I hope your troubles get fixed soon, not looking forward to 5 days + of this.

yah i hope so to same goes for you too