Hacked almost?

Hacked almost?

in Account & Technical Support

Posted by: Kalastraer.8264

Kalastraer.8264

I got booted from the game for logging in on another location (which i didn’t do) So i logged back in and changed the pass then removed all the locations and everything and now it won’t let me put email authentication on my account it takes me to an error page

Hacked almost?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Kind of suspicious. If someone hacked your account and logged in while you were playing it will kick you from the game.

I suggest you contact support. Top of page, the support tab, and make a ticket. Maybe you got lucky and changed the password before they did but you still need help with the email authentication.

Hacked almost?

in Account & Technical Support

Posted by: Kalastraer.8264

Kalastraer.8264

It did kick me, then i logged back in and came to the site, change password, and removed all allowed locations.

Hacked almost?

in Account & Technical Support

Posted by: Jayne.9251

Jayne.9251

Change the email password associated with the account and submit a support ticket ASAP.

L’enfer, c’est les autres

Hacked almost?

in Account & Technical Support

Posted by: Kalastraer.8264

Kalastraer.8264

Change the email password associated with the account and submit a support ticket ASAP.

Okay i’ll change the email password, my game password is changed and i linked an authenticator.

Hacked almost?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Good idea to submit a ticket, for sure. If the account is being compromised, they may be able to help re-secure it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hacked almost?

in Account & Technical Support

Posted by: Kalastraer.8264

Kalastraer.8264

Good idea to submit a ticket, for sure. If the account is being compromised, they may be able to help re-secure it.

thank you!