Guild Wars 2

Hello. I’ve read most of the other threads about other people’s accounts being banned and back up within a few hours… this has not been the case for me. I’ve been waiting for 2 days now….so if the GMs read this… it’s in regards to ticket #121025-000947

i have been sitting here waiting to hear a response to my hacked account support ticket…. all i get is “I’m transferring your ticket to a member of the GW2 Violation Appeals Team to further assist you. Someone will be in contact with you as soon as possible.” I’ve gotten this message twice now…and still no reply and my account has remained banned.

it’s a little ridiculous that i only got to play for a couple hours the day i installed, had to log off because i was moving to my new apartment only to trying logging back in the day after and see that my account had been hacked and terminated for gold selling….. i wasn’t even home to check anything and the e-mail authentication system? it sucks. There’s isn’t a link or button in the e-mail to deny access from the e-mail on a mobile device. it’s pretty crappy that i don’t get to play the $60 game i just got on the 22nd.

I’m missing the entire Halloween event as a result too. I’m not happy about this game right now and i know that a couple of my friends that wanted to play this game are now thinking it’s not worth it because of the security flaws. They’re seeing the lack of response i’ve gotten (and a couple other gaming friends that this happened to as well) as a sign that the game is not worth the headache it seems to be to KEEP your account over playing the game.

I’ve been waiting for 2 days to get something….either a reply or to be able to login. I’ve changed all my passwords to my account and my e-mail (cause obviously the hackers needed to get into my e-mail to approve their log-in attempt) and still nothing. Am i going to miss the ENTIRE halloween event? I’ll be rather upset if i do.

I really enjoyed playing GW (been a player forever…i think my oldest toon is somewhere around 80 months old) and was looking forwards to GW2, but i only got to level 3 or 4 before i was wrongfully banned. Please help me =(

Hi,

Please stay in touch with the support to have this issue resolved.

Check that you put all required information in your ticket when submitting it. If not, please update it as suggested here: How to submit a ticket.

The thread is now locked, thanks for your contribution.