Hacked for the first time in my gaming life
Hacked for the first time in my gaming life
in Account & Technical Support
Posted by: Renegadeimp.8439
Most likely your email was compromised. If the “hacker” had access to your email, they would have been able to authorise the login and then delete the email so it would leave no trace.
Also, virus scanners very rarely pick up malware.
Hacked for the first time in my gaming life
in Account & Technical Support
Posted by: EndlessDreamer.6780
Arenanet has made no notifications of their database being compromised. Again, something I posted in another thread about a similar accusation is that if they were hacked, it would be to their benefit to tell us so that we can all change our passwords, saving them hundreds of hours of work getting accounts back up and running.
ArenaNet Communications Manager
There have been no security breaches on our game or company servers. This truly is an individual case, and I hope you are able to track it down and re-secure your system and your game account. Please contact Technical Support if you need assistance.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet