Hacked last night...

Hacked last night...

in Account & Technical Support

Posted by: Earle.9123

Earle.9123

I went to log into my account, found out my information had been changed, my email had been hacked as well. I reset all of my information and when I got access to my account back I found that my main character had been power leveled to about 20 levels higher, and when I tried to connect to the game world I got disconnected.

What happens now, what do I do and what are my chances of having my character back to how I had him? I just bought the game less than 2 weeks ago and spent of $50 in gems on him, but if there’s no way to set him back, then I’m going to be really sad about this…

Hacked last night...

in Account & Technical Support

Posted by: Earle.9123

Earle.9123

Also, my e-mail had shown that it had been accessed from China, but my GW2 account had been accessed from California.

Hacked last night...

in Account & Technical Support

Posted by: Earle.9123

Earle.9123

Also, I can’t connect to the game. My character just starts going through multiple zones instantly and then I get DC’d.

Seriously, I don’t kittening get it… my email has never been hacked before, I run daily virus/spyware scans, and am very careful with my different passwords. I’m a bit upset about this, I’ve been loving the game and enjoying every minute of leveling, I’ve already spent $100 (the game + gems) total on the game, not really because I needed anything from the gem shop, but because I wanted to show support for how great it is. If my character will permanently be screwed up, I don’t know what to do, I’m probably just done with the game. What do I do to contact Arena Net about this? What are my chances of getting my items/gold/level/world completion all reset to before he hacked me?…