Guild Wars 2

My account got hacked earlier – I have all requirements for Sunrise. The hacker was not a gold seller they simply logged on and deleted all of my characters.

This was bad enough – I am absolutely fuming at this. Anet responded quickly and recovered my account then told me non of my characters or items can be recovered. This is an absolute PISS TAKE.

Ok so thats me hit badly – and that is ridiculous.

Now I make a new character and start recovering from my massives losses. Only to find out about an hour and a half later my guildies account has been hacked in the same manner. ARE YOU SERIOUS ANET? You recovered my account and let the perpetrator reoffend? Do you really not have any method of tracking who has done this?!

I am extremally angry, and i apologise for my appauling language.

BTW this hacking is STILL in progress and no response from ANET as of yet.

If you disagree with the way Anet are treating dedicated players please bump this post.

I hope you take heed of this message Anet – I love this game alot. but players wont stay around unless you sort this account hacking out or atleast implement player / item restoration.

Apologies for the rage again. Just want to make all aware of what could happen.

tht’s terrible news..)…u got ticket up ,right?

I had a ticket up for mine – I got the account back and was informed that they could not restore character or gear – 700 hours wasted.

My guildies acc has not had a response for his ticket.

omg…I cant imagine ur pain. have u ever played the game in public place?

Nope – Non of us have.

I am speculating that there is an exploit in their security, I’ve noticed that they have taken down the password reset functionality. It tells me to log a ticket…. It seems very suspicious to me… if it is their problem and they cant restore my character they are in a very sticky situation

Arenanet does not keep timeshots of characters. In WoW, the server population is backed up frequently. If you get hacked, Blizzard can provide you a backed up version of your character. It might be lacking the items you have gotten in the previous few days, but it still remains your character.