Guild Wars 2

Ever since wakeing up to it this morning and sending in the ticket etc ive been doing some research of my own into it to try and see whats going on. Some of what I noticed is alot of people getting this error are using hughesnet internet service provider. If anyone else has noticed this feel free to let me know on here. I assume since none of us actualy did something wrong this ban is to protect the servers and I don’t want to get in the staffs away of getting everything sorted. But a little information on whats going on couldnt hurt so post what you know, try to keep theorys out of it just need hard evidence. Eitherway I trust Anet if they banned us without warning and then posted such an odd reason for us to see. I guarentee theres a reason.

No, it’s not your ISP.

Hughes Net is my ISP and I absolutely hate it and there is no other ISP provider till GCI releases its terraproject. Is my isp the reason i have been banned or hacked? I have not gotten any response from anyone from Arena Net to why I have been banned other then when I try to log in which says you have been permanently banned for hacking or attempting to hack… If I am banned for having a terrible isp is just not right or if i am banned for having my account hacked I am totally lost!

You’re likely banned because of what the hackers were doing on your account, namely gold-selling.

that would come up as something different then when trying to log in. for instance it would say you ahve been perma banned for real world item tradeing etc. not something like " you ahve been perma banned for hacking or attempting to hack our servers". also ive checked the login history of my account and no one else tryed to log into it far as i can see. not to mention my password name everything were fine and not comprimised at all.

and I am not syaing we were banned because of the isp we used. I think someone else used a hughesnet account to possibly hack the gw2 servers or something. and as a safety precausing they have banned any accounts that could be it. and sorry i know i said no theorys. but I believe once things get sorted out well have our accounts back to us and they are just banned indefinetly for now until the servers and allt eh accounts are safe.

In my log in history the only ip address i have approved and that’s listed is my own, i changed my password for all my accounts, emails, games, etc… made sure email authentication was on, scanned for viruses, spyware, malware, etc… So why can’t we get any answers as to whats going on with our accounts.

my guess is its just cuz we arent the first and theres possibly still an issue with a hacker out there. if there is then it is safer for our accounts to to be banned tbh. It just sucks trying to find something else to do for now.

They are just not helping us, instead sending us automated messages. Many of us have had our accounts restored, but there is a ban. If the hackers still have access, then the problem is completely on ArenaNet’s end and they should take down the servers to find the loophole. Honestly, if the reason my account is banned is because even with a unique password and e-mail the hackers can still get in, then that IS A HUGE ISSUE, and will completely disrupt this game’s integrity.

The thing is i haven’t gotten an automated message at all. o.0 Can’t find any answers what so ever. No responses or replies to my ticket. Getting frustruated!

I received an automated in my email to let me know they got the ticket. and right now the game could very well be compromised to an extreme. this is a popular game that generated a crap load of hype. if some pro hackers decided to trash the game well this is how theyd do it. It may be quite awhile but if you know you didnt do anything wrong then I imagine we will get the account back eventualy. they are only unbanning certain accounts most liiely because they can be entirely 100% positive that those arent a threat. Just give it time, possibly alot of it. Too much of the game is bugged or missing content atm anyway. I reache lvl 80 and generaly beat everything every dung my storyline etc and was fairly close to 100% completion and really there was nothing new. wasn’t entirely worth playing anymore until 90% of the game gets rebalanced and they have time to add in the end game content if there will be any.

MikeLewis.7496:

If you are specifically seeing a message about “hacking” or “tampering with the game” then this is a different situation from your account being compromised.

Regarding that specific message (i.e. hacking/tampering), there may have been a mistake with our security monitoring systems last night around the time that the nightly update was released. I am investigating the data from that time period to make sure that we aren’t locking out players without good cause. If I discover that this has occurred I will work with Customer Support to get those accounts reinstated as soon as possible.

Thanks for your patience while we get to the bottom of this!

Ty very much it truly means alot to have you investigate this ^ ^

Then why I haven’t I gotten any response in regards to my tickets that I have submitted? I have never exploited, hacked, cheated in any game I have ever played. Don’t know how many times I have to state that fact. Why can’t I get any details on my situation as well?

cuz ur stituation is the same bud, dw about it as soon as Mike gets done investigating and sees we didn’t do anything wrong we can be back in game ^ ^.

Also, if you are working resolving these issues do you need my ticket numbers for the issue I submitted? Thanks again for working on this

Another HughesNet customer, reporting in.

Mike, I’ve already PM’ed my ticket number for your review. Thanks for looking into this issue, as it affects a number of us who were banned without warrant!

PM’d ticket number… I have WildBlue which is another satellite internet provider… not really sure why that would be a problem though…

Is there an eta on these tickets submitted?

I had a similar issue with this on another game why and the cause was the satelight internet not sure if that is the ultimate issue with this but if nothing else at least the issue is getting looked into now.

Unbanned, ty team your awsome as always

Unbanned!

Thank you, Arena Net for such a quick response!

now post in tickets resolved thread how awesome arenanet is people need to hear it..

Thank you so much! Although the email didn’t give any info other then your account was unblocked anyway I can details on what was wrong? So this problem doesn’t happen again. Again thank you for a quick recovery!