Guild Wars 2

Looking to tech savvy community members for some opinions as to what could be wrong with my laptop.

Was playing GW2 for about 10 min when it went completely dead. Screen went black, all power shut off. Then it tried to restart itself but went black again before before reaching the “starting windows” screen. This loop continues indefinitely, tries to reboot – goes dead – tries to reboot – goes dead. Had to hold the power button in to break the cycle.

Let it sit over night. The next morning was able to get to the desktop but within 10-15 minutes it was doing the same thing again.

Thoughts?

Sounds like dying power supply or overheating issues.

Somthing has ether gone terribly wrong with ur cooling. To the point where even booting up causes it to overheat.

Your PSU is on the frits like Kirito sugested.

Somthing has come loose.

Or some other compenent is fk’d.

if its an old laptop i sugest pulling it apart and giveing it a good clean inside aswell as reseating anything that can be reseated.

The most likely cause is something in the power supply chain. You should be able to have the computer display the status of the battery charge to verify whether or not that is the problem.

For most laptops, the switching power supply (the box-like thing in the middle of the power cord) charges the laptop battery, which then in turn powers the computer. Both are notoriously unreliable over the long term. The power supply itself could be going bad and having trouble keeping the battery charged, or the battery could be bad and drawing excessive current from the charger causing either or both to overheat.

Before doing anything as drastic as “pulling it apart” I would check how long you have owned the laptop and if it still has a valid warranty from its manufacturer. If it does then get them involved, if they prove it to be a hardware problem then they will have to repair or replace it under warranty.

Thanks for your comments everyone. The laptop is only about 8 months old. It’s still under manufacturers warranty in addition to the retailers “in-store product replacement plan”. I took it in and their service dept is doing a diagnosis as we speak. The guy I spoke to also suspects some kind of hardware failure.

I guess now I’ll find out if the IPS plan was worth the price I paid…. fingers crossed.

Does it happen for other games ?

I run games like Far Cry 3 and Borderlands 2 well above medium-high settings, yet Gw 2 repeatedly crashes my system.

So you may not be having a hardware problem. Read the forums, there are others out there like you.

Clyne, READ before posting, he followed up with

“Screen went black, all power shut off. Then it tried to restart itself but went black again before before reaching the “starting windows” screen. This loop continues indefinitely, tries to reboot – goes dead – tries to reboot – goes dead. Had to hold the power button in to break the cycle.

Let it sit over night. The next morning was able to get to the desktop but within 10-15 minutes it was doing the same thing again."

Sounds like compromised cooling to me. take it for servicing or fit a water catching nozel to a compression pump and blast the dust out of it.

Hey Smarty Pants,
Am i missing something here ?
I told him to read the forum posts as there are others like him around. The fault may not necessarily be his hardware. He did not explain the 10-15 mins later portion. I’d assume he meant running guild wars 2 and then, it crashed 10-15 mins again.

I had the exact same scenario happened to me. But i’m pretty sure an 8 hours OCCT run is sufficient proof that i have a stable system. The recent patch broke something for many users. Which could* have affected his system integrity.

Squall Leonhart.2075:

Clyne, READ before posting, he followed up with

“Screen went black, all power shut off. Then it tried to restart itself but went black again before before reaching the “starting windows” screen. This loop continues indefinitely, tries to reboot – goes dead – tries to reboot – goes dead. Had to hold the power button in to break the cycle.

Let it sit over night. The next morning was able to get to the desktop but within 10-15 minutes it was doing the same thing again."

Sounds like compromised cooling to me. take it for servicing or fit a water catching nozel to a compression pump and blast the dust out of it.

Clyne.9038:

Does it happen for other games ?

I run games like Far Cry 3 and Borderlands 2 well above medium-high settings, yet Gw 2 repeatedly crashes my system.

So you may not be having a hardware problem. Read the forums, there are others out there like you.

Thanks but the problem was not isolated to GW2. It also crashed to black and went in to the restart/ crash loop when watching a video on youtube.

Thanks for bringing this up.
I’d have to consider the case of it happening on Guild Wars 2 only, since this IS GW2’s tech support.

Glad you have warranty support though.

Cheers.

jameskelly.6310:

Clyne.9038:

Does it happen for other games ?

I run games like Far Cry 3 and Borderlands 2 well above medium-high settings, yet Gw 2 repeatedly crashes my system.

So you may not be having a hardware problem. Read the forums, there are others out there like you.

Thanks but the problem was not isolated to GW2. It also crashed to black and went in to the restart/ crash loop when watching a video on youtube.